Director, Operations - E-Commerce Fulfillment Center

Career Group: Distribution Centre Management

Job Category: E-commerce Fulfillment Centre

Travel Requirements: 0 - 10%

Job Type: Full-Time

Country: Canada (CA)

Province: Ontario

City: Vaughan

Location: 3809 GTA CFC

Postal Code: L4L 1A5

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Voilà is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Alberta, Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives.

Voilà will be the most reliable and convenient way for Canadians to shop for groceries.

Your groceries delivered. Just like that.

• Lead the day-to-day operations of a state-of-the-art fulfillment center
• Own site performance, including P&L accountability, to deliver on e-commerce growth and profitability targets
• Leverage advanced warehouse management systems (Ocado) to optimize product availability, accuracy, freshness, and waste reduction
• Continuously improve performance across safety, quality, cost, delivery, and people metrics
• Partner with forecasting, replenishment, and delivery teams to maximize site capacity and dock utilization
• Oversee inventory management, ensuring accuracy, efficiency, and process integrity while driving cross-functional alignment
• Collaborate with stakeholders across Planning, IT, HR, Finance, Service Delivery, and Customer Experience to achieve business objectives
• Ensure full compliance with health, safety, and food safety standards

• Build, coach, and empower a high-performing leadership team
• Be a visible, hands-on leader who engages teams at every level of the organization
• Translate strategy into clear priorities and aligned execution
• Foster a culture of accountability, innovation, and continuous improvement
• Set high-performance standards and encourage learning through experimentation
• Championing a culture rooted in integrity, engagement, and operational excellence
• Partner closely with Quality and Food Safety teams to uphold best-in-class standards

• Bachelor’s degree required, preferably in Engineering, Finance, Economics, Supply Chain, or a related field.
• 10+ years of progressive leadership experience in Supply Chain, Logistics, E-Commerce, Retail, or Distribution operations.
• Proven success leading large-scale fulfillment center, warehouse, or distribution operations with full P&L accountability.
• Experience managing complex, high-volume operations, ideally in an automated or technology-enabled environment.
• Strong cross-functional supply chain expertise across areas such as Replenishment, Transportation, Supply Chain Planning, and Strategy.
• Demonstrated ability to build, develop, and lead high-performing teams.
• Strong track record of delivering operational improvements, transformation initiatives, and complex projects on time and on budget.
• Exceptional analytical, problem-solving, communication, and stakeholder management skills.
• Experience in fresh food, grocery, or other perishable environments is an asset.

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.

The salary range for this position is $ - $.

Our Total Rewards…