Service & Spare Parts Coordinator

Position: Service & Spare Parts Coordinator

Location: Vaughan (Concord), ON

Employment Type: Existing, Full-Time Permanent position

Salary Range: $65,000 - $75,000 / year

We are looking for a talented Service and Spare Parts Coordinator to join our team! This is an exciting opportunity to join our growing business.

• A competitive compensation package including comprehensive health benefits
• Day Shift (Start time is flexible, regular hours are from 7:30 am to 4 pm, Mon – Fri)
• We value creativity, open-mindedness, out-of-box thinking and flexibility
• Opportunity to take your career to the next level in a growing company

Roteq Machinery Inc. is an engineer-to-order company specializing in conceiving, designing, and manufacturing of rotating equipment for the wire and cable, umbilical, flexible pipe, and hose manufacturing industries. Our projects are customized for our diverse customers resulting in a machine designed and manufactured specifically for the application. Roteq Machinery’s projects span the full range of rotating equipment including armouring, stranding, cabling, taping, and includes auxiliary equipment for complete production lines.

Reporting to the Sales Manager, the Service and Spare Parts Coordinator is the primary customer contact for obtaining spare parts and providing service technician support for Roteq machines, ensuring our customers receive prompt service.

• Monitor and respond to electronic and verbal requests for quote or support;
• Take ownership of customer issues and determine exact replacement parts and service needed (coordinate with engineering and other internal teams as necessary);
• Process orders in ERP software: obtain vendor quotes and ensure service and parts are sold at a designated margin, generate quotes for customers, obtain purchase orders from customers, and send order acknowledgements;
• Source, obtain quotes, and issue purchase orders for purchased parts. Issue requisitions for manufacturing of proprietary manufactured parts;
• Coordinate with engineering and service personnel for on-site service and remote customer support;
• Follow service procedures, policies, and standards and continually develop better ways of serving customers;
• Keep accurate and complete records by documenting customer service actions, correspondence, and other supporting documentation;
• Invoice for materials shipped and maintain records and sales orders in a consistent and organized manner;
• Manage spare parts inventory including putting away, picking, issuing to jobs, cycle counts, assigning of stocking locations, determining re-order points, and initiating replenishment orders;
• Back-up for shipping personnel with packaging of material, shipping documentation and arrangement;
• Support and initiate continuous improvement initiatives and special projects as assigned for the overall benefit of Roteq.

• College diploma in mechanical engineering or another relevant field;
• 3+ years of customer service experience, mechanical aptitude and experience working with mechanical assemblies. Knowledge in purchasing an asset;
• ERP system experience. Proficient in MS Office Suite (including Excel) and online shipping software of all major couriers (UPS, DHL, Fed Ex);
• Proficiency in preparation of LTL Bill of Lading, customs documentation, CUSMA;
• Ability to read and interpret mechanical drawings;
• Team oriented with excellent interpersonal skills, including the ability to collaborate effectively with internal and external stakeholders as well as cross-functional teams;
• Strong written and verbal communication skills;
• Exceptional organizational and time management skills with a strong sense of urgency and the ability to work under pressure while coordinating multiple tasks concurrently;
• Embodies a service focused mindset, resourceful, and operates as a value-added service coordinator with a solutions orientation;
• Exceptional attention to detail and accuracy;
• Ability to lift up to 50 lbs;
• Self-motivated, autonomous and comfortable working with minimal supervision.

Interested in being a…