Service Technician
Reports to (title):
Service Supervisor-Canada
Department:
Service
FLSA Status:
Non-exempt (Hourly)
Who is Drive Medical…
Drive Medical has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.
“Leading the World with Innovative Solutions that Enhance Lives”
This is an existing Vacancy
Summary (Major Purpose of the Role): Serving as the technician for the repair, test, and calibration of customer-owned units that are returned to the service facility for warranty or non-warranty service, the technician is responsible for electro-mechanical evaluations, diagnostics and component updates that are required to return units to their proper working conditions.
Our products are critical to the lives of our customers, and you’ll be a part of leading this team in driving best-in-class metrics in Safety, Quality, Service, and of course, our People.
Main Activities/Responsibilities:
- Process the repairs of returned products and components under the authority and instruction of the Service Supervisor and the Drive DeVilbiss Service Department.
- Maintain all equipment to ensure safety, preventative maintenance and calibration; assist with ordering spare or replacement tools as required to sustain operational flow.
- Perform repair operations including failure analysis, component replacement, product cleaning, computerized calibration, and final testing through the use of various electrical and mechanical gauges and equipment (pressure meters, flow meters, multi-meters, specialized PC software programs, and other manufacturing assembly jigs and fixtures).
- Receive and log returned products and consumed components into the DeVilbiss ERP system.
- Assist with the inbound and outbound shipping process for the customer and for Somerset, including packaging, staging and handing off products.
- Communicate trending data, defect data, and unit anomalies to the Service Supervisor.
- Participate in ongoing repair procedures and safety training.
- Assist with overseeing parts consumption and inventory stocking levels for repair components.
- Ensure the compliance of safety norms to include maintaining a clean, orderly, and safe work area.
- Ensure compliance with Standard Operating Procedures (SOPs).
- Follow Drive DeVilbiss operating documents and repair procedures to ensure that all processes meet Drive DeVilbiss, OSHA, and FDA requirements.
- Remain current on all Drive DeVilbiss Product Change Notices (PCNs).
- Demonstrate an attitude of support and foster participation in the environment of continuous improvement.
- Travel, as necessary, mainly for training,
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