Service Technologist Job Vaughan area,Ontario Canada,Manufacturing / Production

Location:

Onsite in Vaughan (Concord), ON + 30% travel to Canada and the US

About our client:

Our client is a leading Canadian manufacturer of engineered rotating equipment for the wire, cable, umbilical, and hose industries. They design and build high‑performance machinery such as armouring, stranding, cabling, and taping lines, serving customers across North America and globally. With a strong focus on innovation, quality, and customer partnership, they are a trusted OEM partner in the industrial machinery space and are well positioned for continued growth in a specialized, high‑value niche.

About the Role:

Reporting to the Electrical Engineering Manager, the Service Technologist will engage in the development of cable manufacturing machinery to rival industry leaders. This collaborative role involves working with cross‑functional engineering and production teams, requiring a team player mindset. The position is essential for our client’s engineered projects and directly impacts company growth and customer satisfaction.

Responsibilities:

Installation of engineered solutions into our client’s customers’ facilities
Equipment and machine commissioning, including machine assembly (electrical and mechanical)
Program installation and troubleshooting
Machine validation and testing, including all related problem solving
Equipment training for customers
Customer service and preventative maintenance
Technical writing – documenting procedures and writing compiled work instructions
End‑user manual – validation, writing, and modifications
End‑user machine testing – UI testing, alarm validation, and safety testing
Service documentation – field service reports and action item reports

Job Requirements:

3+ years of experience as a Service Technician/Technologist or Engineer working for an OEM (Original Equipment Manufacturer)
Graduate of a 3‑year electrical or electro‑mechanical engineering technical program from a post‑secondary school or better
Experience in Rockwell Allen Bradley PLC troubleshooting;
Siemens experience is an asset
Strong programming skills (PLCs, HMIs, drives) on the Rockwell platform
Experience with advanced PLC / HMI programming and/or Siemens PLCs/HMIs/Drives, plus experience in the cable manufacturing industry or with similar rotary equipment, is highly preferred
Good knowledge of VFDs, including operation, setup, and tuning
Excellent mechanical, electrical, pneumatic, and hydraulic skills and knowledge
Ability to read and understand drawings, with the ability to assemble, understand, and solve issues
Excellent communication skills (written and verbal); multilingual abilities are an asset (e.g., Spanish, German, Italian)
Travel‑friendly: this position is not a road warrior, but applicants must be comfortable working 30% out of town and able to work in Canada and the US (including valid passport and no travel restrictions)
Clean Driver’s License (G)

Physical Requirements:

Ability to lift, push, pull, and move up to 50 lbs. on a routine basis
Ability to climb ladders and stairways regularly throughout the work shift
Ability to observe conditions and others as a safety attendant, staying alert while seated for long periods as needed
Ability to use hand tools, power tools, and other tools and equipment in a safe and controlled manner
Ability to perform inspections of site, tools, and equipment
Ability to perform behavioral observations focused on safety and process improvement
Ability to follow safety protocols and to report any incident, unsafe act, or unsafe condition immediately to the site supervisor and safety manager