QA Manager

About ITS Electronics Inc

Headquartered in Concord, Ontario, the Company designs, develops and markets innovative products, systems and services for advanced satellite communications solutions. We’re proud of what we’ve created together over the past thirty‑two years, and we are still going strong. We are constantly looking for talent to join our team. For more information, please check out our website at

We’re looking for someone with the energy, motivation, and intelligence to manage and control our Quality Department and all its aspects. Ensure compliance with Quality Management System based on ISO
9001/AS9100, Canadian Aviation Regulations 571, 573 and 591, and products legal, regulatory and customer requirements.

• Maintain ITS Quality Management System to comply with ISO 9001/AS9100 Standards.
• Coordinate external audit (ISO
  9000/AS9100); prepare for the audit, audited by External Auditor, answer any Corrective Actions issued by the External Auditor and implement corrective actions.
• Coordinate customer audits, (audited by customer per request anytime).
• Maintain certificate of Approved Maintenance Organization by Transport Canada, FAA, EASA, JCAB, and other countries civil aviation authorities.
• Maintenance and implementation of Canadian Aviation Regulations 571, 573 and 591, FAA, EASA (European) regulations and other countries civil aviation authorities.
• Respond to customer complaints and customer corrective actions.
• Deal with any supplier quality related issues (supplier non‑conformances).
• Maintain Approved Supplier List and maintain records of ISO certificates for Suppliers.
• Evaluate prospective ITS supplier (visit/audit and assess capabilities).
• Maintain Non‑Conformance Log (review, close and analyze).
• Maintain Vendor Corrective Action (review, close and analyze).
• Send letters to vendors to close Corrective Actions.
• Maintain Test Equipment calibration log/coordinate calibration.
• Maintain Torque Drivers, screw drivers, ESD monitors calibration activities.
• Conduct First Article Inspection and documentation of ITS Airborne Products.
• Submit documents and work closely with FAA DER and customer for approval of ITS airborne products.
• Conduct Quality management meetings, send minutes and follow up on action items.
• Issue, maintain and audit Inspection and test stamps.
• Analysis of Returned Product for Repair (RMA).
• Management, coaching, mentoring of the quality department team.
• Prepare monthly Quality metrics.
• Conduct Training (Induction, ESD, FOD, and WHMIS, SMS).
• Maintain Skills matrix of ITS employees.
• Maintain Training records of ITS employees.
• Conduct Internal Audit based on yearly cycle (ISO
  9001/AS9100 audit checklist; Transport Canada audit checklist; EASA audit checklist and product audit).
• Close internal audit corrective actions/observations.
• Prepares trouble reports with Root Cause Corrective Action (RCCA) for customer returns.
• Attend production and engineering meetings; conference calls with customers.
• Participate in Design Reviews.
• Reviews and sign drawings, ECNs, other docs.
• Issue and maintain log of Quality Alerts, Quality Plans, Internal deviations and Waivers.
• Carry out trend analysis to highlight repeat problems.
• MRB, work in conjunction with Engineering to complete RCCA activities and follow up on effectiveness.

ITS Electronics offers compensation relative to experience and a friendly environment. Interested, qualified applicants may send their resume in confidence to the Human Resources Department by fax: +1 (905) 660‑0406, e‑mail:  or mail to:

ITS Electronics Inc.
3280 Langstaff Road Unit B
Vaughan, ON, Canada, L4K 5B6

ITS Electronics, Inc. is an equal prospect employer, however, only qualified applicants will be contacted.

Local Toronto area candidates only.