Thornhill Customer Service Team Lead

Take on the role of Customer Service Team Lead in Thornhill, ON, with a focus on enhancing customer interactions and ensuring store operations run smoothly. Engage with customers and drive sales effectively.

In this Part Time position, you will work closely with the Store Management team to support day-to-day operations and deliver exceptional customer experiences.

Your role will involve problem-solving, supporting visual merchandising, and training Customer Consultants to enhance store engagements. You will significantly impact customer loyalty by sharing your beauty industry expertise.

Key Responsibilities:

• Address customer concerns while providing solutions

• Assist with visual merchandising and inventory management

• Serve as a role model for team communication

• Shape customer-focused experiences through coaching

• Ensure store cleanliness and effective operations

Requirements:

• Proven experience in customer-facing roles

• Enthusiasm for beauty products and trends

• Strong listening and communication abilities

• Ability to foster a positive team environment

• Capacity to work independently with little direction

Bring your retail expertise and customer service skills to enrich the Thornhill store experience.
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