CXA Merchandising Retail Ops Associate

Customer Experience Associate - Retail Operations

The Customer Experience Associate – Retail Operations (CXARO) will deliver Operational Excellence that enables the Atlas Experience to customers that is Fun, Memorable, Personalized, Effortless, and Value Added.

The CXARO contributes actively and positively to sales-merchandising culture y will lead a number of functions in the store including, but not limited to: replenishment, visual merchandising, Section Perfection standards, auto‑replenishment maintenance, inventory management, planogram design, event setup, warehouse maintenance, receiving, analysis of reporting tools to enhance merchandising experience to drive sales, and when required, customer service and sales.

Coordinate daily morning replenishment activities by flowing stock to the sales floor.

Assist the sales team to efficiently put away replenishments together. Surface issues with auto‑replenishment, overstock, and inventory to be addressed post‑replenishment.

Perform post auto‑replen Out of stock procedure as per process.

Partnered with the Inventory team to perform cycle counts where required to correct discrepancies.

Perform inventory investigations and elevate concerns in line with SOP.

All sections must be merchandised to the standard outlined in the Section Perfection Playbook. Perform scheduled store walks to identify problem areas. Partner with the POD team to close gaps.

Perform adjustments to transfer order min/max levels when observing out‑of‑stock items within the store. Suggest adjustment to purchasing reorder min/max values based on SKU performance data and OOS frequency.

Create interactive and engaging displays that encourage play and trial at the front of major sections and in line where appropriate. Partner with section associates and leaders on planning.

Maintain full bays at all times and react daily to stock‑outs with extra facings and substitute items using the Black Dot Program. Identify the need for section reflow where stock outs are excessive and the black dot program will not work. Partner with CXM and Purchasing to elevate stock deficiencies.

Replace empty hooks with adjacent double facings and substitutes in accordance with the Section Perfection Playbook Black Dot Program.

Maintain signage standards in accordance with the Section Perfection Playbook.

Coordinate with marketing and purchasing and execute large signage drops such as quarterly price changes, in‑store specials, events, etc. Partner with CXA team to execute.

Execute promo plans, sales, and events through coordination with all stakeholders.

Execute event setup by auditing flyers, product locations, and pricing in line with the Event Prep Checklist. Partner with CXA and OXA teams to execute.

Participate in and promote a culture of ongoing cleaning and section maintenance.

Acknowledge customers while on the sales floor.

Filter customers through appropriate sales channels. Perform warm handoffs to Customer Experience Associates and customer success channels.

Deliver service that is fun, memorable, personalized, effortless, and value‑added for customers.

Embed the Atlas Core Values in everything we do and be an example to others.

Grow your product knowledge through in‑store training, available resources, and cross‑training in warehouse functions. Stay up‑to‑date with the tool industry by exploring websites, videos, online channels, peer learning, and social media. Be part of the Tool Community. Understanding tools enhances merchandising strategies and strengthens support for the CXA team.

Engage in new associate training for merchandising and established operational routines.

Establish relationships with vendors and use them as a resource to grow knowledge and solve problems.

Work with Peers and stakeholders to solve issues and customer concerns. Escalate where required.

Be a solutions finder first. Explain store policies and procedures to internal and external customers where required. Be prepared to elevate non‑routine issues if unsure how to proceed. Treat each internal and external customer…