Job Description & How to Apply Below
Your role in a nutshell As an aspirational leader, with enthusiasm for our brand and a strong connection to our purpose, you’ll support the Store Management team in driving the store & your teammates to deliver retail excellence, strong sales results & an engaging customer experience.
More about the role Handle customer concerns efficiently and effectively, sharing feedback with Store Management team as needed. Problem‑solve effectively & proactively as much as possible using available resources. Creatively support upkeep of store layout & visual merchandising, inventory management & other store operations as needed. Communicate effectively & act as a flexible & responsible role model to your team.
Working with the Store Management team to:
Shape a customer‑focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns & activism, bringing our brand to life.
Ensure development of customer loyalty to further build The Body Shop brand.
Meet sales & performance targets.
Identify & attract high‑potential candidates & develop current team members to succeed in their goals, support training & onboarding of new Customer Consultants.
What we look for Experience in a customer‑facing role and a genuine passion for beauty & the retail industry.
Ability to communicate & listen effectively & demonstrate operational skills.
Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs.
A positive mindset with the willingness to continuously develop yourself.
Ability to multitask, manage time & work flexible hours.
Ability to work independently with minimal direction.
What we offer Comprehensive onboarding in your new position.
Training hours for you & your team as needed.
50% staff discount on regular products & 30% on Gifts.
Freebies – when we launch new products, we want our Teams to be the first to fall in love with them.
Paid volunteer days – so you can spend time with the causes that matter to you.
Ability to make connections with Community Partners to drive local activism (UN).
A green apron for you—wear what makes you feel positive.
A real living wage for your Customer Consultants.
Opportunities to grow within the Brand.
Encouragement & support to be exactly who you are.
Option to join inclusion & belonging networks, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & Disability Network Talent Drivers.
The Body Shop Limited is an equal opportunity employer.
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