Team Lead-Retail

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy.

What We're Looking For
We are currently hiring for a Team Lead. The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in‑store experience to customers and employees.

To Be Successful, You’ll Need To Possess

1+ years related experience in a retail apparel environment; luxury retail experience a plus

Proven ability to successfully lead a sales team and be viewed as a leader among peers

Proven experience with POS management, daily banking procedures, and submitting timely reports

Strong organization and problem‑solving skills

Passion for upholding an exceptional customer experience

Collaborate with others, yet be self‑motivated

Available for varied weekly shifts, including weekends, closing and holidays

The Impact You’ll Have

Demonstrate a customer‑obsessed selling culture and build brand loyalty through excellent product knowledge

Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities

Contribute ideas and solutions to the leadership team that result in increased productivity and improved operations of the store

Assist store management in conducting new associate onboarding and training

Coach associates on customer service fundamentals and provide positive feedback

Assist in resolving customer service matters

Oversee and delegate tasks to the team to best maximize efficiency of store operations

Communicate individual and/or team performance feedback to store management

Ensure team receives scheduled breaks and/or meal periods

Create an open outward communication on the sales floor

Ensure adherence to all company policies, procedures and guidelines

Perform opening and closing procedures and any inventory duties as directed

Why Join Roots
Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available.

All members of our team are encouraged to “spread their roots”.

Equal Opportunity
At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Salary
The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.

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