Counter Leader

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For over 50 years, Dixon Electric has been servicing the electrical industry with a combination of integrity, stability and trust. We take pride in our ability to provide customized solutions to exact specifications for each one of our clients, as a full line electrical distributor. Through the collaboration between Dixon Electric, our manufacturers, suppliers and our clientele, we have been able to create a synergistic environment that benefits all.
At Dixon, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers.
We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces.
Why Join Us?
You will be joining a market leader with over 40 years of experience to help you elevate your potential.
You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
A chance to get involved in the forever growing electrical industry.
We house the largest inventory to better service our customers and deliver on sales commitments.
An opportunity for career development across many business departments within our organization.

Major Responsibilities   Enter sales orders for product(s) selected by the customer and ensuring all materials have been enteredaccordinglyand documentation is complete within the close of sale
Assist customers withidentifyingthe specific product they are looking for based on their requirements and suggest alternatives ifrequiredand/or up-selling of related product(s)
If required, physicallylocate/pick order once product order has been finalized
Assists with overflow sales calls as required
Assist branch champion to ensureall merchandise products, including displays, are properly maintained
Ensure all cycle counts are completed by self and counter/warehouse team
Make sure that all returns are completed in a timely mannerafter Manager has addressed any issues and signed off
Support counter and warehouseteamby providing leadership in regards toproduct knowledge and customer service levels
Work with counter/warehouse team to ensure all processes are being followed to minimize inventory loss and provide efficient service to our customers
Keep all paperwork in order
Ensure counter/warehouse team follow all Occupational Health and Safety requirements
Coordinate break and lunch timesfor all warehouse staff,ensuring all positions and times are covered
Recommend work schedules, as required, to provide superior customer service
Coordinate counter staff workload and prioritize processing of orders
Responsible tomaintaingondola sections. Counter staff to performtaskduring down time.
Make sure andassistin keeping branchclean and organized, notifying Manager of maintenance requirements
Identifypersonnel issues and notify management
Recommend solutions to issues that may affect the service,efficiency and productivity of the branch
Encourage a team environment through leadership actions
Trains all counter staff on work processes and procedures related to counter work, product part numbers and customer service standards
Performs warehouse duties applicable to the other designated areasasrequired
Other duties as required
Education & Training  High school diploma required
Working knowledge of Microsoft Office, WISL freight system and SX system
We offer a competitive salary, plus a full set of benefits, including:
Flexible benefits program allowing you to…