Loss Prevention Specialist

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you're also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

The Asset Protection Specialist (APS) is primarily responsible for preventing financial loss caused by theft and fraud, organized retail crime, and supporting safety and environmental program compliance in their assigned store(s). The APS will drive execution of the company's internal and external theft and fraud strategy and utilize several tools to minimize loss to the company.

• Build relationships by communicating with APSS (Asset Protection Specialist Supervisor) and MAPM (Market Asset Protection Manager) on internal and external investigations and physical security within the store.
• Maintain an open channel of communication with store management and all associates.
• Partner with store management to drive AP issues and drive a shrink elimination culture within the store environment.
• Participate in the In Focus program.
• Detain and interview persons apprehended for shoplifting in accordance with local laws and company procedures.
• Drive execution of store safety programs and validate compliance with company standards and policies.
• Validate environmental compliance to company standards.
• Check physical security of Home Depot facilities to prevent and deter theft/fraudulent activity.
• Write reports documenting apprehensions and recoveries, preserve evidence, and interact with law enforcement.
• Represent Home Depot in a professional manner throughout all court‑related procedures.
• Meet all Home Depot and AP training and certification requirements.
• Create associate awareness for shrink issues related to internal and external theft, operational deficiencies, and physical security.
• Effectively support the AP team plan.
• Utilize CCTV, exception reports, and audit the Electronic Article Surveillance (EAS) systems.
• Test building alarm system.
• Conduct surveillance when required.
• Set challenging objectives and communicate clear expectations.
• Demonstrate a clear bias for action and a sense of urgency on priorities.
• Take ownership of the success/failures of initiatives and processes.
• Understand and use financial indicators/metrics to measure performance.
• Make sound judgments and good decisions in a timely manner.
• Treat internal customers (Home Depot Associates) with the highest level of responsiveness.
• Demonstrate behaviors and work styles consistent with Home Depot values.
• Stand up for what is right in the face of opposition at any level.
• Form and maintain effective partnerships across organizational boundaries to share information.

• Action oriented.
• Collaborates.
• Communicates effectively.
• Customer focus.
• Drives results.
• Communication and negotiation skills with all organizational levels.
• Ability to analyze situations and resolve issues with innovation and creativity.
• Proven ability to lead and drive complex projects to completion.
• Exceptional proficiency in Word, Excel, PowerPoint, and Microsoft Office.
• Excellent verbal and written communication skills.
• Strong work ethic, sense of responsibility, and confidentiality; able to work independently.
• Ability to accomplish multiple assigned tasks with minimal supervision.

May involve bending, stooping, reaching, twisting, lifting, pushing, pulling, moving merchandise and tools, climbing a ladder, standing, walking throughout store locations, responding quickly to public address announcements, and operating a computer and other technology.

Versatile schedule that may include evenings and weekends; warehouse environment that can be dusty and noisy; doors frequently open causing drafts and interior temperature changes.

• High School Diploma or GED.
• 1+ year(s) experience as a retail‑related loss prevention investigator (or equivalent).
• Valid security guard license and/or private investigator license (where applicable).

• Must have access to a vehicle.
• May be required to travel to various stores in the market area.
• Bilingualism (French/English) is an asset.

The pay range for this position is between $22.00 and $24.00.

The Home Depot Canada uses artificial intelligence technology to assist with screening and assessment of applicants for this position, while ensuring human oversight throughout the selection process.