Emergency Department Security Ambassador
Support safety in a hospital emergency department using de-escalation skills and respectful communication during part-time weekend shifts. Patrol waiting areas and engage patients, visitors, and staff.
As a Security Ambassador with Mackenzie Health, you will support emergency department safety at Mackenzie Richmond Hill Hospital or Cortellucci Vaughan Hospital. The work includes monitoring waiting areas, recognizing visible health changes, and communicating concerns to clinical staff. You will also coordinate with security services, emergency responders, and stakeholder groups when intervention strategies are needed.
Key Responsibilities:- Patrol emergency department waiting areas and engage patients, visitors, and staff
- Use supportive verbal techniques to help de-escalate potentially violent behavior
- Identify visible health concerns and alert clinical staff immediately
- Conduct hourly waiting-area censuses and document client contacts
- Coordinate resources, approach plans, security, and emergency responders
- Valid First Aid and CPR Level C certification
- Valid Ontario Security License and aggressive-behavior management certification
- Current immunization records and two-step tuberculosis skin test
- English fluency and legal authorization to work in Canada
- Willingness to complete N95 mask fit testing
Apply your de-escalation, observation, and communication skills as a weekend Security Ambassador supporting emergency department safety.
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