Information and Referral Specialist

Support families in Wiikwemkoong as an Information and Referral Specialist using clear communication and culturally safe service. This is an in-office position.

Wiikwemkoong Child and Family Services seeks an Information and Referral Specialist reporting to the Screening Team Supervisor. The work includes intake, referrals, confidential documentation, and service coordination. Services follow Anishnaabe values, community protocols, and cultural learning.

• Respond to family inquiries by phone, email, and in person
• Complete intake and demographic forms accurately
• Identify needs and initiate appropriate program referrals
• Track referrals and maintain confidential Caseworks records
• Coordinate services with teams and community partners

• Post-secondary education or equivalent experience in related services
• Experience supporting Indigenous children, families, and communities
• Understanding of Anishnaabe culture, values, and community dynamics
• Knowledge of child development, welfare systems, and trauma-informed care
• Strong communication, documentation, and organizational skills

Apply your referral coordination, documentation, and culturally safe service skills with Wiikwemkoong Child and Family Services.