CX Software Engineer

Dropbox is a Virtual First company. For this role, we are currently only authorized to hire candidates from the following provinces:
Alberta, British Columbia, Ontario, and Saskatchewan.

As a GTM Full Stack Engineer, you will play a key role in delivering best-in-class customer and support solutions that enhance and empower the user journey. You’ll collaborate closely with cross-functional stakeholders to design, implement, and iterate on scalable technical solutions that drive meaningful business impact. This role offers the opportunity to work on high-impact projects, contribute to strategic initiatives, and help ensure our GTM systems are robust, adaptable, and aligned with Dropbox’s broader goals.

In this role, you’ll be supported and empowered to grow while contributing to impactful initiatives across the GTM Engineering team. You’ll build on your existing experience, take ownership of key projects, and have opportunities to expand your skills in a collaborative and fast-paced environment.

• Develop full stack applications that support Sales, Marketing, and Customer Experience initiatives
• Contribute to the design, build, and maintenance of scalable, secure, and high-performing systems and integrations
• Use AI-driven tools and data workflows to enhance automation, personalization, and operational efficiency
• Collaborate cross-functionally with business stakeholders and technical teams including Data Engineering, Product Engineering, and Communications & Collaboration
• Contribute to architectural decisions and long-term technical strategy for GTM platforms
• Guide junior/intern developers and contribute to a culture of technical excellence

• 5+ years of professional software engineering experience, with a track record of building and maintaining reliable software systems
• Proficiency in Python, with hands‑on experience in implementing scalable backend solutions
• Familiar with JavaScript/Type Script and frameworks like React and Node.js
• Writes clean, high-quality code, effectively navigates large codebases, and contributes to code reviews
• Demonstrates strong ownership and problem‑solving skills, with a focus on aligning work to team and business goals
• Effective communicator, comfortable working with both technical and non‑technical stakeholders

• Understanding of microservices architecture, RESTful APIs, and event‑driven systems
• Exposure to Go‑to‑Market (GTM) platforms and related business processes like Content Management Systems such as AEM, Salesforce, Marketo and related platforms

The range listed above is the expected annual salary/OTE for this role, subject to change.

Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships.

With our start‑up mindset and enterprise‑level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

The Dropbox Customer Experience (CX) Team shapes how more than 700 million users worldwide interact with our products. We turn complexity into convenience and customer insights into innovations, bringing empathy and expertise to every touchpoint. Our team embraces resourcefulness and curiosity, pushing boundaries—and ourselves—to improve the customer experience. Every team member contributes their unique perspective as we collaborate across the…