Dispatcher Logistics

Job Description – Dispatcher – Logistics

We at JDass Corp is a family-owned business devoted to integrity, accountability, respect, and customer satisfaction. The role requires a motivated and self‑efficient dispatcher who reports to the Dass Logistics Manager. The dispatcher will be responsible for assigning deliveries, providing, and collecting necessary documents from drivers.

• Dispatch all drivers and assign all route‑related equipment and supplies daily.
• Take all customer pick‑up request calls and dispatch them cost‑effectively, ensuring applicable collection times are met or exceeded.
• Ensure compliance with all loads and that all protocols and processes are followed by all drivers.
• Complete all assigned administrative duties in a timely manner and act as a back‑up route representative as required.
• Responsible for the care and maintenance of driver communication equipment.
• Ensure that all drivers maintain daily schedules and take immediate remedial action to reduce or eliminate delays.
• Verify the general cleanliness of the vehicles.
• Control access to the building at the rear entrance and complete all associated documentation.
• Responsible for shipping all internal and external company documents to corporate offices, vendors, and clients.
• Complete inbound call tracking logs inclusive of full stat tracking process.
• Collect all driver paperwork and submit to supervisors/manager for review and approval.
• Report any health and safety hazards and work in compliance with established safe working practices.
• Report any defects in equipment or work area to immediate supervisor in a timely manner.
• Liaise with couriers and ops managers regarding updated schedules/pick‑up requirements.
• Perform delivery investigations as required.
• Manage and track stat schedules and route orders.
• Work with senior logistics coordinators to ensure accuracy of routes and that service levels are met.

• Growth opportunities and promotion from within.
• Stability in a growing industry.
• Continuing education with truck dispatch academies.
• Supportive and team‑centered work environment.
• Fast‑growing logistics company with career growth.
• Laid‑back dress code and enjoyable work atmosphere.

• Secondary school or equivalent.
• Valid driver’s license with a clean abstract and a clear understanding of routes and geography.
• 3–5 years related experience – manual dispatching.
• Experience dispatching with employee drivers.
• Proficient with Excel and answering emails.
• Ability to multi‑task and work effectively in a high‑paced environment with little or no supervision.
• Ability to diffuse difficult situations with clients and drivers.
• Ability to make decisions with little or no forewarning without immediate availability to supervisors.
• Good interpersonal skills.
• Effective, clear, and concise communicator who follows up on instructions.
• Ability to work with internal departments and deliver superior service levels.

Job type:
Full‑time