Warehouse Administrator

Team:  Works alongside a second Warehouse Administrator in a shared, co-coverage role

Work Arrangement:  On-Site

Employment Type:

Full-time

Salary Range:  $50,000 – $55,000

Join Our Warehouse Administration Team!
We are seeking a reliable and personable Warehouse Administrator to join our warehouse and operations team. You’ll work alongside a second Administrator in a similar co-role; while day-to-day ownership will differ slightly, you’ll both know all aspects of the role and support and cover for each other, so teamwork and open communication are essential.

This role keeps inbound and outbound shipments moving on schedule, maintains accurate order and shipping documentation, and ensures clear communication between clients, carriers, and warehouse personnel. We’re open to candidates who are newer to warehouse environments — what matters most is people skills, ambition, and reliability. Systems experience of any kind is a strong asset; we’ll teach the specifics of our processes and platforms.

Success in this position is defined by accuracy, reliability, and consistent communication. If you’re organized, personable, and looking to build a strong foundation in logistics operations as part of a supportive team, this may be the opportunity for you.

Role Purpose
Provide administrative support to the warehouse and operations team by coordinating inbound and outbound shipments, managing scheduling activities, and maintaining accurate order and shipping documentation. Support smooth warehouse flow and efficient labour utilization through proactive scheduling and communication, and ensure timely communication between clients, carriers, and warehouse personnel to maintain strong customer satisfaction and operational efficiency.

Key Responsibilities
Scheduling and Coordination

Manage and own all inbound and outbound appointment scheduling

Confirm and communicate daily schedules to the warehouse team in advance, balancing appointment volume against available labour to prevent dock congestion

Order Processing and Documentation

Enter, create, and close inbound and outbound orders in Synapse (WMS); ensure data accuracy to prevent mis-shipments and support on-time fulfillment

Prepare and process shipping, receiving, and inventory documents including invoices, packing slips, BOLs, and delivery notes

Monitor weekly supply levels to ensure operational continuity

Client and Carrier Communication

Liaise with clients, carriers, transportation providers, and drivers regarding appointments, shipment updates, and order modifications

Respond promptly to customer inquiries, scheduling changes, and operational requests

Build positive working relationships with carrier administrators and client planners

Operational and Administrative Support

Support warehouse staff by resolving administrative issues and maintaining efficient workflow communication

Assign picking and operational tasks to warehouse team members as directed by operational priorities

Monitor daily and future work volumes to support labour planning and operational readiness

Systems, Compliance, and Accuracy

Maintain accurate records and data integrity within the WMS and Microsoft Office systems

Follow all workplace safety policies, warehouse protocols, and PPE requirements

Escalate safety concerns, SLA risks, policy violations, and operational disruptions to leadership promptly

What Success Looks Like
0 to 3 Months

Gain a working understanding of client requirements for scheduling, shipping, and receiving

Achieve basic proficiency in Synapse: create and enter orders, perform lookups, close orders, and print BOLs and packing lists

Build relationships with the warehouse team, clients, and carrier contacts

Operate in Synapse with minimal supervision, with no missed SLAs or client…