Analyst II, Technical Business Solutions

Function Profile Subject Matter Expert (SME)
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Reports to:

Manager IT Business Solutions Direct Reports:
None Indirect Reports:
None

The SME is responsible for providing high-quality support to end-users and ensuring that applications effectively contribute to business processes. The role involves not only technical support but also deep involvement in the roadmap of software applications, anticipating future needs and innovations within the organization. The SME acts as a technical product owner, ensuring that nothing is developed without the necessary coordination.

They are also responsible for knowledge sharing and documentation, ensuring that all applications comply with security, privacy, and sustainability regulations.

• Collaboration with Stakeholders:
  Work with business stakeholders to gather requirements and translate them into functional specifications.
• Align with business stakeholders on short-term as well as long-term priorities and focus areas and collaborate with IT colleagues over these plans.
• Collaborate with IT colleagues, both locally and internationally, to develop project plans for delivering requested functionalities.
• Ensure stakeholders follow IT processes and escalat issues when necessary.
• Communicate timely and clearly with stakeholders through relevant channels (Office 365, ITSM tools, Jira, Keyedin, etc.).
• Configuration of Software Applications:
  Configure software applications based on user requirements, focusing on process, security, privacy, future-proofing, and reusability. Design and implement solutions based on standards and uniform practices within Cencora.
• Technical Support:
  Support users and the management organization with issues, questions, and bottlenecks. Resolve incidents and document solutions. Identify areas for system improvement and advise on necessary adjustments and upgrades. Implement a proactive testing policy, conduct system and integration tests, and support user acceptance testing.
• Project Management:
  Manage small projects related to the implementation or improvement of software applications, ensuring timely delivery of project tasks and milestones. Ensure the delivery of changes, including validation by process owners. Align business and IT efforts, making stakeholders aware of their responsibilities and the importance of their actions in the project lifecycle.
• Optimization of Business Processes:
  Advise management on desired and possible changes within the focus areas, analyze situations, and propose solutions. Lead or participate in IT projects, providing expert insights and advice on project setup and execution. Contribute expertise to renewal and implementation projects within the organization.

• Analytical
  
  Skills:
  
  Distinguish between main and side issues and get to the core of problems. Anticipate possible consequences of actions.
• Communication
  
  Skills:
  
  Strong verbal and written communication skills are necessary for collaborating with stakeholders and providing training, in both English and Dutch. Proactively take initiative and demonstrate leadership in driving projects and initiatives forward.
• Problem-Solving Ability:
  Excellent problem-solving skills to analyze complex issues and propose innovative solutions, explaining and justifying the consequences of choices.
• Attention to Detail:
  Necessary for configuring software and documenting processes.
• Teamwork:
  Ability to work effectively with cross-functional teams. Foster a culture of accountability and ownership within the team.
• Knowledge Management:
  Actively absorb new information and ideas, apply them effectively, and share knowledge with others.
• Commitment and Engagement:
  Ability to tackle tasks, show commitment, and seek better…