Dental Insurance Specialist

Position: Dental Insurance Posting Specialist
If you thrive on accuracy, move with urgency, and take pride in making sure every dollar is posted correctly and every discrepancy is resolved, this role was made for you.

As a Dental Insurance Posting Agent, you’ll be at the core of our revenue cycle operations. You’ll ensure that every insurance payment, adjustment, and denial is posted accurately and reconciled promptly, helping protect the financial health of our organization while supporting a smooth experience for patients and providers. Every payment you apply, every discrepancy you investigate, and every balance you resolve directly impacts cash flow, reporting accuracy, and overall client satisfaction.

About iCore

iCore is a dentist-led healthcare company with more than 15 years of experience supporting dental and healthcare practices nationwide. We combine secure, cloud-based technology with hands-on practice management services to help practices run stronger clinical and administrative operations.
We are more than a software company. iCoreConnect partners directly with practices to support revenue cycle management, billing, insurance verification, compliance, analytics, and day-to-day operational workflows. Our approach is built on real-world experience and a deep understanding of how practices actually function.
Behind iCoreConnect is a thriving, collaborative team of clinicians, operational experts, technologists, and customer success professionals who work together to help our clients succeed. We’re proud to be a leading company built by dentists, for dentists — focused on partnership, accountability, and long-term impact.

Mission:  To give dental teams one connected platform that lets them focus on exceptional patient care.

Vision:  Building the leading technology-enabled dental management platform through excellence in service, automation, and measurable results.

Core Values:
Excellence, Accountability, Client Success, Teamwork, Innovation.

Objectives:

Review, generate, and explain patient statements, invoices, and outstanding balances
Communicate with patients via phone, email, or portal to address billing questions, payment plans, and disputes
Post patient payments accurately (credit cards, checks, EFTs) and reconcile accounts
Verify insurance payments and apply adjustments, co-pays, deductibles, and write-offs as appropriate
Collaborate with insurance billing and posting teams to ensure balances are accurate and up to date
Identify and resolve billing discrepancies or misapplied payments
Set up and monitor patient payment plans in accordance with office policies
Maintain detailed and accurate documentation in the practice management system
Ensure compliance with HIPAA and internal billing procedures
Provide professional, empathetic service to patients, including handling escalated or sensitive billing concerns

Competencies:

Prior experience in dental billing, patient accounts, or dental revenue cycle management
Working knowledge of dental insurance plans, EOBs, co-insurance, deductibles, and coordination of benefits
Strong verbal and written communication skills with a customer-service mindset
High attention to detail and accuracy in financial data entry
Ability to manage high call volume and multiple accounts simultaneously
Ability to work independently and prioritize tasks effectively.
Full English proficiency
Proficiency with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental, or similar)
Ability to pass job-specific assessments

Benefits:

Personal:
Be a valued leader, not just a trainer
You will be recognized as a core member of our management and administrative team, with a direct impact on how our organization grows and succeeds.

Make a real difference at scale
Your work supports more than  15,000 dental offices , and…