Database Specialist - DAXKO

This position supports the work of the Y, a leading nonprofit charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The Program Billing & Database Specialist serves as the primary administrator for DAXKO Operations and DAXKO Engage and acts as a key link among program operations, membership, marketing, and Finance.

The position requires a high level of attention to detail and is responsible for establishing business rules; configuring and maintaining programs, memberships, billing, and engagement workflows; maintaining documentation of data and reporting protocols; and assisting in the development and implementation of best practices for management of the membership and program database.

• This includes assurance of database policies and procedures, data integrity, data extraction, report customization and analysis, third-party billing and reimbursement administration, account reconciliation, and support for financial mappings and routine journal-entry preparation. The position supports staff in the effective use of both DAXKO platforms, including identifying training needs and developing and delivering training to software users.

• Serve as the primary administrator for the Daxko Operations and Daxko Engage platform, ensuring system integrity, security, and functionality.
• Configure and maintain membership types, program offerings, schedules, fees, discounts, billing settings, adjustment codes, and other system configurations.
• Perform routine audits to ensure data accuracy, consistency, and compliance with association standards.
• Test and validate new functionality, software updates, and system enhancements prior to implementation.

• Build and maintain programs, registrations, camps, childcare, aquatics, wellness, rentals, and other YMCA offerings within Daxko.
• Maintain business rules, workflows, code values, and database configuration to support association operations.
• Support the implementation of new products, services, and operational initiatives within Daxko.

• Support the Finance Department with configuring billing, payment processing, adjustment codes, and financial workflows within Daxko.
• Assist with maintaining accurate and timely accounting integrations, financial mappings, and data transfers.
• Provide system support for billing changes, membership rate updates, payment configurations, and financial reconciliations.
• Troubleshoot Daxko system issues related to financial processes in partnership with the Finance Department.

• Develop and maintain reports and dashboards using Daxko Report Builder.
• Partner with departments to understand reporting needs and deliver accurate, timely data.
• Analyze data trends, troubleshoot discrepancies, and recommend process improvements.

• Provide day-to-day support for Daxko users, including troubleshooting, user account management, and issue resolution.
• Train new staff and provide ongoing education on Daxko functionality and best practices.
• Develop and maintain user guides, standard operating procedures, and training documentation.

• Collaborate with Operations, Membership, Programs, Marketing, Human Resources, Finance, and branch leadership on Daxko-related initiatives.
• Serve as the primary liaison with Daxko Support, coordinating issue resolution, testing, software enhancements, and system integrations.
• Participate in cross-functional projects to improve workflows and maximize system utilization.
• Continuous Improvement
• Stay current on Daxko enhancements and recommend opportunities to…