Dental Office Assistant

Dental Office Assistant – West Villages Dental Care, Venice, FL

Heartland Dental is seeking a full-time Front Desk - Business Assistant to join our busy office. This role involves many administrative duties while helping with patient needs.

We have a fun team that strives to assist our patients and support our providers to keep the office and schedules running smoothly.

The person we’re looking for is a fun, outgoing and energetic individual who can learn quickly, adapt easily when priorities change, is open to feedback, and seeks a long-term career with us.

Monday-Thursday 7:30 a.m.–5:00 p.m. There may be 1-2 longer days, possibly closing as late as 6:30 p.m. to accommodate doctors’ schedules and patient care needs.

West Villages Dental Care, like each Heartland Dental supported office, is unique to the community and serves the patients they care for.

• Join a 19-person team that thrives on collaboration, communication, and community.
• Located at the intersection of S. Tamiami Trail and West Villages Pkwy, near Publix.
• Our fast-paced office thrives on team collaboration.

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team‑building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership – where patients come first, and continuous learning is encouraged! The successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards:
America's Greatest Workplaces and America's Greatest Workplaces for Diversity in 2024.

• Greet and welcome patients as they enter the office to create a great first impression of our team.
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims, follow up on outstanding claims, verify benefits, and explain coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO.
• Front‑loaded education and training, providing you the opportunity to develop to your full potential.
• Opportunity to be part of a secure company with 20+ years of industry‑leading experience that provides a stable career with unlimited growth potential.
• Access to on‑demand Daily Pay.

• Experience working in a fast‑paced and customer‑centric environment.
• Excellent communication and organizational skills.
• Position will have access to minimum PHI necessary for performing job‑related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; the individual will need to protect PHI and maintain data safeguards.

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Availability to attend virtual training sessions (or in‑person) periodically throughout the year.
• As part of our commitment to maintaining a safe and…