Patient Services Representative

About Us

We are a leading orthopedic care provider dedicated to delivering exceptional patient care and improving lives. Our skilled team is known for professionalism, compassion, and a commitment to setting new standards in orthopedic treatment. We foster a supportive, respectful workplace culture where employees are valued, motivated, and empowered—offering competitive pay, great benefits, and a strong sense of purpose centered on patient well‑being.

The Patient Services Representative serves as the first point of contact for patients and visitors, playing a critical role in providing exceptional customer service and administrative support. This position is responsible for greeting patients, scheduling appointments, verifying insurance, and assisting with check‑in and check‑out processes.

• Greet patients and visitors warmly and professionally.
• Schedule and confirm appointments accurately via phone or in person.
• Verify and update patient demographics and insurance information.
• Collect co‑pays and other payments, provide receipts, and balance daily transactions.
• Manage patient check‑in/check‑out processes efficiently.
• Answer phones, respond to inquiries, and route calls to appropriate departments.
• Maintain patient confidentiality in compliance with HIPAA regulations.
• Collaborate with clinical staff to ensure smooth patient flow and excellent service.
• Perform general administrative duties such as filing, scanning, and data entry.

• High School Diploma or GED required
• 1+ years’ experience in a healthcare or customer service environment (orthopedic setting is a plus)
• Insurance verification experience preferred
• Experience with EMR systems (Mod Med preferred)
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Calm under pressure and capable of multitasking
• A patient‑first mindset and positive attitude

• Competitive compensation
• Health, dental, and vision insurance
• 401(k) with 3% company Safe Harbor contribution and profit sharing
• Generous PTO and paid holidays
• $100.00 uniform voucher and company provided scrub jacket
• Opportunities for training, growth, and advancement
• A supportive and team‑oriented work culture