CFS - Patient Care Representative

Join to apply for the CFS - Patient Care Representative role at Center For Sight
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$16.00/hr - $18.00/hr

US Eye is a physician‑led, patient‑centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi‑specialty physician groups, serving patients in ophthalmology, optometry, dermatology, and facial surgery. With 50 clinics and five surgery centers, led by 95 providers and more than 1,000 team members system‑wide, we deliver world‑class care to patients throughout Florida, the Carolinas, and Virginia.

Center For Sight, a platform practice within US Eye, is a market‑leading practice with a reputation for superior patient service and state‑of‑the‑art technology. With fourteen locations, over 40 providers, and top‑notch team members, Center For Sight is proud to be named the #1 practice in the area.

Patient Care Representatives maintain a friendly, professional environment as the first and last point of contact for patients. They are polite, attentive, and organized, enhancing the overall patient experience.

• Greet and direct all patients, visitors, and staff upon entry of the practice, monitoring reception areas throughout the day and providing assistance as needed.
• Provide a pleasant, prompt check‑in experience by verifying necessary information and addressing any questions about patient questionnaires and forms.
• Print daily team/physician schedules based on the appointment schedule for that day.
• Attend to walk‑in patients, scheduling inquiries, and prescription/record pick‑up as necessary.
• Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
• Cross‑check and update next‑day charts based on the appointment schedule.
• Maintain an orderly and pleasing workspace that ensures integrity and safety for patients and staff.
• Complete appointment confirmation calls based on the patient appointment schedule.
• Collect any necessary co‑payments, non‑covered service fees, and/or existing account balances during the patient check‑out period.
• Fill out essential reports and forms as requested.
• Perform additional administrative responsibilities as needed.

• Demonstrated knowledge of materials, methods, instruments, and equipment.
• Demonstrated ability to read, write, and perform mathematical calculations.
• Ability to follow oral and written instructions.
• Demonstrated ability to multi‑task, work in a fast‑paced environment, and manage time appropriately to meet deadlines and requirements.

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Ability to work under pressure and respond to patient requests positively.
• Associate’s degree (preferred).

• This is a full‑time position located in [CITY, STATE].
• Days and hours are ____.
• Travel to other locations as necessary.

• 401(K) Company Match
• Medical and Dental Insurance
• Vision Benefits
• Flexible Spending Accounts
• Pet Insurance
• Disability Insurance
• Life Insurance
• Continuing Education
• Paid Time Off

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Entry level

Full‑time

Health Care Provider

Medical Practices