Front Office Supervisor

Job Description
The Front Office Supervisor is responsible for the daily supervision of front desk operations, ensuring exceptional customer service, optimal guest satisfaction, and the smooth running of administrative activities. The Front Office Supervisor leads the team of Guest Relations Ambassadors and ensures that the hotel's quality standards and objectives are met.

Key Responsibilities

Oversee daily front desk operations, ensuring exceptional guest service from arrival to departure.

Manage guest inquiries, requests, and concerns, ensuring prompt resolution and satisfaction.

Proactively anticipate guest needs and provide personalized assistance.

Promote and sell hotel services (rooms, dining, spa, excursions) to enhance guest experience and revenue.

Maintain high standards of service quality, confidentiality, and discretion.

Handle billing, payments, and cash management accurately.

Manage guest records, reservations (especially off‑hours), and communication channels (switchboard, email).

Oversee inventory management, safe operations, and guest relocations.

Ensure smooth handling of luggage and vehicle flows.

Contribute to team training and ensure adherence to hotel standards.

Maintain a safe, clean, and accessible front entrance and surrounding areas.

Facilitate effective communication between guests, departments, and external partners.

Qualifications

Higher education in Hospitality Management.

Minimum of 3 years in a similar role within luxury hospitality.

Strong team management and leadership skills.

Fluent in Italian and in English.

Exceptional interpersonal skills.

Customer service orientation.

Precision, organization, and time management skills.

Ability to anticipate needs and take initiative.

Teamwork and adaptability.

Passion for hospitality and service.

Discretion and practical problem‑solving abilities.

Professional demeanor and appearance.

Additional Information
A Competitive Package (Base Salary and Yearly Bonus)

Medical Insurance, integrating Collective Labor Agreement one and extended to the family.

Ticket Restaurant.

Annual Leave
ALL – Heartist® Program:
Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.

Learning & Development:
Opportunity to develop your talent and grow within your property and across the world!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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