Onsite Support Services

Role:
Onsite Support Services Engineer

Tutti i potenziali candidati sono incoraggiati a leggere l'intera descrizione del lavoro prima di candidarsi.

Location:

Via Ing. Pilade Riello 5/7, Legnago, Italy (Shopfloor)
Work Model:
Onsite
Project Duration: 1 Year
Minimum 3 years of relevant experience
Mandatory

Skills:

Service Desk, End User Services, Field Services, Onsite Support Services
Good-to-Have

Skills:

Service Now, Meraki, Dell Certification
Languages

Required:

Native-level Italian and good English communication skills
If you are interested in this opportunity, please share your updated CV along with your expected rate and availability.
Required Skills, Knowledge & Abilities
Technical Expertise
Strong troubleshooting skills for IT/OT systems, network infrastructure, and manufacturing devices.
Proficiency in LAN/Wi-Fi diagnostics, server operations, and hardware/software installation.
Familiarity with Active Directory and Azure AD object management.
Process & Governance
Knowledge of ITIL processes (Incident, Request, Change, Knowledge Management).

Experience with CMDB tools (preferably Service Now) and asset lifecycle management.
Analytical & Automation
Ability to leverage analytics and automation tools for proactive support and trend analysis.
Competence in identifying process inefficiencies and implementing improvements.
Strong coordination skills with cross-functional teams, OEMs, and third-party vendors.
Effective reporting and documentation capabilities.
Understanding of security protocols, compliance standards, and factory safety requirements.

Preferred Qualifications
Experience in manufacturing IT environments. xpavfwm
Familiarity with barcode scanners, industrial printers, Digi Port servers, and shop floor systems.
Beneficial Skills, Knowledge & Abilities (Good To Have)
Knowledge of/experience with Cisco Meraki
Knowledge of/experience with Amazon Web Services (AWS)
Service Now ticketing tool experience
Manufacturing domain experience