Client Advisor

Main Responsibilities
As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Sales Performance

Lead individual sales and achieve performance target and KPI

Engage in upselling, cross selling and multiple selling for all product categories

Client Management

Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools

Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client

Store Operations

Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input

Store Management

Support in maintain the inventory accuracy by properly receive, display and store merchandise according to company guidelines

Profile

5-6 years’ experience in Fashion/Luxury Sale

Bachelor’s Degree or equivalent is preferred

Manages his/ her image standards on a high level

Strong selling and communication skills are necessary

Excellent relationships skills, self-reliant, friendly and patient

Organization, professionalism, self-confidence

Strong customer service skills

Computer skills and Retail management system knowledge

Goal oriented approach, multitasking

Strong knowledge and/or interest for Fashion/Luxury Industry

Fluent English

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