Customer Service ; fulltime

Function content

For our client in Venlo we have an exciting opportunity for a Customer Service Employee (fulltime)

You will be responsible for the planning, communication and other administrative tasks for one of their new customers, ensuring that goods arrive and leave our warehouse on time.

• Serve as the first point of contact for customers via email, phone, chat, and other communication channels
• Deliver outstanding customer service by providing accurate, complete, and timely information
• Manage customer orders, returns, replacements, complaints, customer feedback, and account inquiries
• Monitor customer feedback and identify recurring issues
• Follow up on customer requests regarding urgent orders, work orders, and other issues
• Support process improvements that enhance the customer experience
• Manage and prioritize daily workload to meet or exceed service-level agreements
• Monitor the progress of your own department and the warehouse
• Collaborate closely with other departments
• Monitor KPIs and identify time deviations
• Participate in daily and weekly internal and external progress meetings
• Compile various reports
• Map out common problems, solve them, and think about process optimization
• Keep work instructions up to date
• Report to the Account Manager

• A good monthly salary based on education and experience
• 31 vacation days
• Great opportunities for further development internally through training and education
• Travel allowance
• Attention to personal and professional development
• Working at home is possible for one day per week
• Discount on gym membership and bicycle
• Collective pension scheme

• Education and/or experience equivalent to an MBO level or degree
• Experience in an international customer service environment is an advantage
• Administrative skills
• Experience with WMS/ERP systems and knowledge of MS Office
• Good communication skills in English (Dutch is an advantage)
• Flexible, structured, accurate, service-oriented and able to keep an overview
• 40 hours available