Customer Service Representative

Job Req Number: 125680

Time Type:
Full Time

Are you someone who enjoys tackling operational and logistical challenges? Do you always strive for ultimate customer satisfaction? And are you known for your commitment, responsibility, and ownership? Then we are looking for you!

As a customer service representative, you are the first point of contact for our customers in Venlo. You ensure that inquiries, orders, and complaints related to storage and transport are handled accurately. You contribute to a smooth operation of processes. You’re on it.

How do you do this? By applying your knowledge of operational and logistical processes to ensure the correct data and planning are available for incoming goods, order processing, and outgoing shipments within our warehouse. You monitor the pick and pack process, identify any potential issues, and communicate with customers and carriers to resolve them. You achieve this by:

• continuously monitoring the pick and pack process through our warehouse management system and coordinating with the customer;
• identifying issues and informing customers in a timely manner about potential delays or changes;
• acting as the operational point of contact for assigned customers and internal teams;
• handling customer complaints and, if necessary, escalating them to the appropriate departments.

Your team stands out within DSV due to its diverse mix of international colleagues and a high degree of camaraderie. We support each other where needed and learn from one another. We work hard, have a great sense of humor (in our opinion), and prioritize having fun in the workplace!

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

“At DSV, it’s not just about delivering excellent service; it’s also about building strong relationships with our customers. Our commitment and passion make the difference”, says Malgorzata Breemen, Supervisor Customer Service.

In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

• strong passion for your work and know how to easily inspire your colleagues. The transport and logistics sector is where you feel completely at home;
• some previous experience in a similar role, such as a customer contact employee, customer service representative, or a similar position;
• a customer-focused approach comes naturally to you. Additionally, you are quick to adapt to new systems and have excellent communication skills;
• strong command of both Dutch and English, both spoken and written.

It all counts for this vacancy of customer service representative in Venlo
. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary according to the DSV Contract Logistics CAO;
• a professional and informal working environment where your voice matters;
• 24 vacation days, 4 additional leave days (ADV), and 8% holiday…