Night Audit​/Overnight Valet

Join our team at Crowne Plaza Ventura Beach, managed by Providence Hospitality Partners, and work where the California coast meets exceptional hospitality. Located just steps from the sand and moments from downtown Ventura, our beachfront hotel is surrounded by restaurants, shops, and scenic attractions like the Ventura Pier and Surfers Point.

Providence Hospitality Partners, based in Denver and founded in 2002, operates hotels where every guest wants to stay and every associate wants to work. We’re committed to creating a culture of teamwork, service, and personal growth where you can develop your career, contribute to the community, and enjoy a balanced, rewarding work experience.

SUMMARY:

The Night Auditor is responsible for nightly balancing hotel charges and expenses for the hotel operation, as well as showing sensitivity and respond to all guests needs safely and promptly to ensure complete satisfaction.

DUTIES AND RESPONSIBILITIES:

Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer

Provides superior service to our customers (internal and external) at all times and follow the company’s etiquette guidelines as mandated in the employee handbook

Audits and balances room revenue, food and beverage revenue, cashier reports, guest and house accounts, telephone revenue and online reservations

Completes and transmits daily management/accounting reports and support documentation; transmittal of credit card batches

Acts as hotel system/operation and emergency liaison during night hours and perform all guest service functions

Runs various computer reports at the beginning and end of each shift

Takes payments, post charges, enter amounts into computer, and balance accounts at the end of each shift

Answers a variety of questions from guests, and handle routine problems - referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members

Maintains knowledge of daily activities in and around the hotel/ resort area Handles emergencies that arise when on duty alone, notifying appropriate personnel

Assists in general maintenance and inventory of Front Office equipment and supplies

Performs other related duties as assigned by management

QUALIFICATIONS:

Commitment to excellence and high standards

Basic typing skills with computer data entry experience

Basic reading, spelling, and math skills

Ability to converse clearly and comfortably with many different types of people

Ability to deal courteously and efficiently with customers and other personnel

Ability to learn a variety of information about the company’s lodging and recreational facilities, as well as general information about the area Excellent customer service skills

Ability to understand and follow written and verbal instructions

Professional appearance and demeanor

Bilingual skills a plus

EDUCATION AND EXPERIENCE:

High school diploma or general education degree (GED) or related experience and/or training, or equivalent combination of education and experience

Requires a minimum of one year of hotel audit experience

COMPETENCIES:

Quality-Demonstrates accuracy and thoroughness;
Looks for ways to improve and promote quality;
Applies feedback to improve performance;
Monitors own work to ensure quality.

Quantity-Meets productivity standards;
Completes work in timely manner;
Strives to increase productivity;
Works quickly.

Safety and Security-Observes safety and security procedures;
Determines appropriate action beyond guidelines;
Reports potentially unsafe conditions;
Uses equipment and materials properly.

Attendance/Punctuality-Is consistently at work and on time;
Ensures work responsibilities are covered when…