Housing navigator, Social Work

Status:
Full-Time, Non-Exempt Pay: $22.50-$24.00/hour

Schedule:

Monday - Friday 7:00 a.m.

- 3:00 p.m.

Job Summary:

The Housing Navigator is responsible for supporting individuals in the shelter system through ongoing needs assessments, housing plans, referrals, and advocacy for individuals at our Mercy House shelters to help them achieve housing stability. The role requires creating individualized service plans, coordinating with external agencies, and using trauma-informed care and harm reduction strategies. This position involves managing a caseload, keeping clear and accurate files, and providing crisis intervention and housing support services.

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."Benefits Offered:100% employer-paid medical insurance at base tier Voluntary dental and vision insurance

Paid Time Off Flexible Spending Account Employee Assistance Program
403(b) savings plan with up to 3% company matching

Paid on-the-job training and orientation

Mileage reimbursement

Referral program

Opportunities for career advancement

Essential Duties and Responsibilities:

Client/Service Delivery Manage a caseload of 22–30 individuals and meet with clients as needed or directed

Complete navigation assessments within 7 days of shelter entry and enter data into CES for housing prioritization

Help clients obtain necessary documents (e.g., , birth certificate, income verification, Social Security benefits)
Provide referrals, crisis intervention, and support with permanent housing placement

Conduct comprehensive assessments to develop Individual Service Plans with short- and long-term goals

Support clients throughout all service stages: assessment, planning, engagement, and delivery

Connect clients with employment, benefits, healthcare, and community services

Use trauma-informed care, harm reduction, and motivational interviewing to provide client-centered services

Assist clients in developing coping skills, problem-solving, and self-management

Deliver strength-based case management focused on housing stability

Conduct crisis and risk assessments with supervisor and team Facilitate warm handoffs to housing providers for smooth transitions

Collaborate with external partners (e.g., landlords, housing authorities, social workers, outreach teams)
Attend voucher briefings, match meetings, and support CES connections

Participate in training to build knowledge in areas such as co-occurring disorders, harm reduction, and cultural competence

Assist with housing searches, applications, reasonable accommodations, and move-in readiness

Maintain complete and accurate client data in HMISTeam/Staff Relations Work collaboratively with staff and volunteers to fulfill Mercy House’s mission and values

Attend agency meetings and assist in resident program planning

Thrive in a fast-paced team environment with flexibility, empathy, and effective communication

Administration

Maintain thorough, up-to-date documentation, including housing plans, case notes, and assessments

Support data collection efforts and meet reporting deadlines

Learn and understand mental health and substance abuse treatment models

Use required software and respond to communication promptly

Work independently and manage priorities

Perform other duties as assigned

Knowledge of Confidentiality and legal/ethical standards in case management

Effective documentation practices

Requirements:

Education and Experience Bachelor’s Degree in Human Services or related field is preferred

At least 1 year of experience working with homeless individuals and mental health is preferred

Individuals with less than a BA/BS degree but with at least 2 years of direct life experience working with…