Membership Coordinator

TITLE: Membership Coordinator

LOCATION: Vermillion

REPORTS TO: Unit Director

CLASSIFIED: Full-Time, Exempt

To inspire and enable all young people, especially those who need us most, to realize their full potential as productive, responsible, and caring citizens.

The Membership Coordinator manages front desk operations, supervises front desk staff, and leads efforts to recruit, onboard, and retain members, families, volunteers, and front desk personnel. This role oversees data tracking for all youth memberships and ensures a welcoming, safe, and engaging environment for parents, families, donors, and visitors. The coordinator collaborates closely with the Development, Marketing, and Communications Departments to create and request promotional materials, support outreach initiatives, and promote the Club’s core values.

Front Desk Oversight

• Manage daily front desk operations for the Brookings Elementary site and Teen Center
• Onboard, train, supervise, and guide front desk staff
• Support front desk staff to ensure efficient and friendly service
• Handle financial reconciliations and payments due to the Club
• Manage all lost and found items
• Communicate with supervisor and team regarding urgent matters from parents, youth, donors, or visitors

Member & Volunteer Recruitment & Retention

• Lead, create, and implement efforts to recruit new families, members, and volunteers
• Serve as the primary point of contact for membership-related inquiries
• Oversee the entire membership registration process for new and renewing members
• Ensure all membership forms, documentation, and fees are processed accurately and timely
• Communicate membership status, updates, and requirements to families
• Manage all correspondence with Club families
• Collaborate with Development, Marketing, and Communications Departments to create and request promotional materials
• Support outreach initiatives to recruit new members and strengthen retention efforts, ensuring strong community connections

Data Management

• Maintain accurate, up-to-date records in the Club's membership database (e.g., My Club Hub )
• Ensure member data is complete and confidential, reviewing and updating as needed
• Coordinate with program staff to verify data accuracy and assist with reporting
• Ensure members are scanned in and out of the facility in the data tracking platform

Other Responsibilities

• Understand, implement, demonstrate, and teach principles of behavior management
• Supervise program spaces, help create program plans, assist with behavior management of youth
• Attend 100% of all staff meetings monthly, biweekly one‑on‑one meetings, and biweekly team meetings
• Perform all other duties as assigned

• Bachelor’s Degree from an Accredited University or 2 years equivalent experience (preferred)
• Previous experience in customer service, data management, or membership coordination (preferred)
• Strong organizational and communication skills
• Detail‑oriented with ability to manage multiple tasks efficiently
• Proficiency in Microsoft Office Suite and experience with data management software (e.g., My Club Hub ) is a plus
• Availability to work between 10:00 am‑7:00 pm (School Year) and 7:15 am‑6:15 pm (Summer);
  Monday‑Friday and Club special events (evenings and weekends) as assigned

• Capacity to observe, interact, and communicate with youth, staff, volunteers, parents, etc., to ensure safety
• Ability to stand/sit for long periods during a shift
• Ability to operate general office equipment (PC, telephone, copier, etc.)
• This position is safety‑sensitive

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

We are proud to be an Equal Opportunity Employer and a Drug‑Free Workplace!

All qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, non‑job‑related disability, or any other protected class.

The Boys & Girls Club of the Northern Plains provides reasonable accommodations to applicants and employees in compliance with local, state, and federal laws and regulations. Applicants requiring reasonable accommodation for any part of the application/hiring process should contact Human Resources to communicate their request for accommodation at 605‑692‑3333.