Front Desk Receptionist

TITLE:

Front Desk Receptionist

Director/Membership Coordinator(As applicable)

Part Time,Non-Exempt

To inspire and enable all young people, especially thosewho need us most, to realize their full potential as productive,responsible,and caring citizens.

The Front Desk Receptionist is responsibleforimplementingand enforcing the policies and procedures of the Boys & Girls Club Front Deskand dataentry. The Front Desk Receptionist willbe responsible formaintaininga clean, positive,fun, safe,and friendly environment in the entryway for parents, families, donors,and all visitors.

This personis expected to uphold the Club values inside and outside of the Club. The Club values include teamwork, impact driven, excellence, andgood character.

• Followand implement all Front Desk policies and procedures.
• Communicate with supervisor,with a sense of urgency,of parents, youth,donorsor visitors are upset or need further followup.
• Ensure front desk spaceisup-to-dated, organized, fun, safe, and welcoming
• Greet and direct visitors and telephone callers with a friendly attitude, relaying information on programs as appropriate.
• Ensure individual(s) picking-up youth are on the authorized pick-up list;
  Ensure no individual(s) on the non-authorized pick-up list arepermittedto pick-upyouth.
• Distribute documentation and reports to parents/guardian.
• Record monies received in receipt book andbeaccountable for ensuring that all monies received each day correlate directly with all receipts written for the day.
• Track member program participation for each space within the Club
• Responsible for the membership entryas applicable in the Club’s member software system
• Update member data in the member tracking software and in the members’ paper membership files.
• Send out all birthday cards, make recognition calls, and find ways to recognize youth through the frontdesk.
• Call youth by their name and greet with a “hello” and “goodbye”.
• Accurately record all facility attendance and ensure all members are scanned in and accounted fordaily.
• Teach manners and other life skills and opportunities for youth while entering the Club and at the front desk.
• Perform clerical functions as assigned by supervisor, including, but not limited to, preparing membership cards, checking voicemail messages, filing,typing,and scanning reports, andassistingin tasks involved with bulk mailings, printing, labeling, and mailing birthday postcards monthly.
• Attend 100% of monthly all staff meetings, biweekly one-on-one meetings,and biweekly team meetings.
• Assist your supervisor in creating performance plan goals andaccomplishingthem by the end of each trimester.
• Provide feedback to supervisor on daily operations and how processes at the front desk can improve.
• Other duties as assigned.

• High School Diploma or Equivalent
• Customer service experience preferred.
• High level organizational skills
• Friendly,personable,and able to communicate well in person and through thephone.
• Ability to multi-task and work in a fast-paced environment
• Ability to work between the hours of 3pm–7pm (School Year) and 7:15am–6:15pm (Summer);
  Monday-Friday and Club special events as assigned.

• Must be of the mental and physical capacity toobserve, interact, and communicate with youth, staff, volunteers, parents etc. at the Club to ensure safety of the space and others, provide guidance and reflection per the Club priority outcomes andgoals.
• Ability to stand/sit forlong periodsof time throughout ashift.
• Ability tooperatevarious typesof general office equipment including PC, telephone, copier, etc.
• This position is considered to besafety-sensitive.

We are proud to be an Equal Opportunity Employer and a Drug-Free Workplace!

All qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, non-job-related disability, or any other protected class.

The Boys & Girls Club of the Northern Plains provides reasonable accommodations to applicants and employees in compliance with local, state, and federal laws and regulations. Applicants requiring reasonable accommodation for any part of the application/hiring process should contact Human Resources to communicate their request for accommodation at .