General Service Technician

General Service Technician at Monro, Inc.

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people‑first approach. Headquartered in Rochester, New York, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states.

We power 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. We are united under the Monro banner, sharing the mission to bring our guests the highest quality tire and auto service. Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs.

Compensation is $16-18 per hour based on experience.

The General Service Technician is a blended role with both front and back shop responsibilities, including at least two days per week dedicated to front counter duties. This position is responsible for performing routine vehicle repairs and maintenance in accordance with company standards and manufacturer specifications while effectively communicating vehicle issues and solutions to guests. Additionally, as a key holder and manager on duty (MOD) when needed, the General Service Technician plays a vital role in providing a superior guest experience, driving sales of automotive services and tires, and ensuring a welcoming in‑store atmosphere.

• Accurately perform basic vehicle services and repairs efficiently in accordance with Monro standards.
• Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation, and TPMS service and repair.
• Vehicle Services – perform lubrications, oil changes, basic maintenance (e.g., bulb, wiper blade, filter replacements), battery testing and installations.
• Consistently complete Monro’s Courtesy Inspection process on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
• Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.
• Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and guest readiness.
• Consistently perform services in accordance with Monro’s safety standards including wheel torque, oil safety, and compliance procedures.
• Test drive vehicles in accordance with Monro’s Road Test policy, including designated test drive routes and adherence to local traffic and safety laws.
• Understand and adhere to company policies, governmental standards including environmental codes and ANSI/OSHA standards.
• Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
• Operate, utilize, and maintain all equipment safely in accordance with Monro and equipment manufacturer guidelines.
• Assist in various aspects of guest care, work order completion, register assistance, facility maintenance, and outside purchase ordering.
• Serve as a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
• Able to understand and effectively communicate all products and services Monro offers to guests.
• Perform other duties as assigned and required.

• High School Diploma or equivalent is preferred.
• Automotive training including basic car maintenance and repair or equivalent combination of education and experience.
• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR) and be able to operate customer’s vehicles for test drives.
• Required to own a basic set of tools or participate in Monro’s tool purchase program.

This job operates in an automotive shop environment with moderate noise, adverse weather, chemicals, odors, dirt, and dust.

• Ability to work flexible hours, days, evenings, weekends, and holidays.
• Must be able to see, lift, carry,…