Tours Assistant Manager

Life tastes better with ice cream With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream.

And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work. We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role of the Tours Experience Hospitality Assistant Manager is to assist in managing efficient factory tour operations, while showcasing excellent customer service and living the Ben & Jerry’s 3-part mission daily. Their goal is to drive consumer loyalty and staff satisfaction by managing a fun, safe, clean, and high energy environment. The Tours Assistant Manager will also support and participate in all other areas of the Hospitality business, including the scoop and gift operations, to provide a seamless overall experience for our guests at the Waterbury Factory.

The Tours Experience Hospitality Assistant Manager will report to the Tours Experience Hospitality Manager.

• Assist in leading a team, ranging from 20 to 50 employees, with a strong emphasis on ensuring that the staff is equipped to service our fluctuating business needs.
• Lead 30-minute Factory Tours for groups of up to 35 people.
• Deliver articulate information and display confidence and comfort engaging guests in an engaging Factory Tour Experience.
• Assist the Department Manager in the hiring, onboarding and orientation of staff.
• Conduct staff training and aid in growing and developing team members.
• Manage and train staff on parking lot operations and flow, including directing traffic of both cars and buses/RV’s in our parking lots.
• Maintain effective operations and communications for the department, including customer service, facility & staff appearance, proper cash handling procedures, cleanliness, compliance with all safety and operating standards, and food service and general manufacturing protocols (GMP).
• Ensure that all opening and closing procedures are followed and executed.
• Support weekly financial reporting requirements established by the Department Manager, to include daily sales and deposit reports, purchasing, paid out, vault balance, and monthly transfer logs as well as end of month inventory count and financial month closing process.
• Provide support in preparation for weekly payroll.
• Assist the Department Manager with overseeing shop inventory, tour sales and inventory levels to ensure proper stock levels.
• Track and report financial progress of trends and daily operations.
• Accountable for maintaining the accuracy of daily cashing in and out of all registers and cashiers, sales to cash reconciliation, and daily sales summary reports for their shift.
• Collaborate with the Department Manager and the Marketing Coordinator in the implementation of the tour-marketing plan with an emphasis on marketing the tour experience in the local community through innovative donations, and special event programs.
• Manage the inventory ordering process which includes ordering, receiving, storage, and logging of all inventory items.
• Ensure all invoices are checked and…