Essex County Resource Hub Coordinator

Description

Job Title: Essex County Resource Hub Coordinator

Department: Administration
- Operations

FLSA Status: Exempt

Hours/Weeks: Full Year, Full Time

Hiring Range: $55,000.00 - $60,000.00

NEKCA Mission Statement:

To empower all generations in the Northeast Kingdom to grow, prosper, and thrive.

The Coordinator is responsible for daily on-site operations at NEKCA's Canaan location. This position coordinates service delivery from NEKCA programs and community partner provided service offerings as well as attends community forums in Essex County. The Coordinator will develop new operational systems, manuals, and workflows so that both participants and providers have a point of contact to navigate resources and create a warm and welcoming community space in Canaan.

The Coordinator is part of the Operations Team and reports to the Director of Operations.

• Oversee daily operations on site including opening and closing procedures, building safety and security, and coordinating both NEKCA and Partner provided services on site
• Serve as point of contact for community members and community partners in Essex County to support wrap around service delivery
• Work collaboratively with community partners to address needs of low-income households
• Coordinate the task completion of grant deliverables and support grant reporting with on time and accurate data
• Coordinate the facility and maintenance needs
• Inventory and stock office and program supplies as needed following NEKCA’s procurement processes.
• Understand and follow all program guidance and policies
• Attend and participate in staff, agency and community meetings deemed necessary for job performance

• Manage security and access to the site
• Maintain opening and closing procedures, mail delivery procedures, and other operational systems
• Develop an Operations Manual for the site
• Support Grant Management through coordinating tasks, data collection, and grant reporting.
• Acting as the site’s primary point of contact in receiving and disseminating building information
• Posting and maintaining appropriate signage
• Coordinating all facilities and maintenance requests, repairs and visits with Facilities Department
• Managing the trash schedule, cleaners schedule and water delivery schedules.
• Completing administrative tasks, like completing participant intakes and supporting data entry.
• Attend and host community partner meetings to support the Network of Care to improve service delivery on site.

• Must have excellent communication and interpersonal skills. Must be able to maintain good relations with participants, other staff, and members of the community.
• Must have knowledge of basic computer skills and record keeping, including spreadsheet applications.
• Proficiency in Microsoft Office products and database management systems.
• This position is considered a mandated reporter.
• Must be responsible, self-motivated, self-initiated, may need to work flexible hours (program dependent)
• Demonstrate positive problem-solving skills in stressful situations.
• Demonstrate the ability to work effectively as part of a team.
• Demonstrate familiarity with, and sensitivity to the challenges faced by low-income individuals, and some knowledge of the community and available resources to address them.
• Maintain confidentiality.
• Complete all required trainings and professional development.

• Demonstrate competency in all five areas of NEKCA’s Core Values.
• Empower individuals to recognize and utilize their potential for growth and positive change.
• Build and maintain strong relationships with the local community.
• Involve community members in the organization’s initiatives and decision-making processes.
• Uphold ethical standards in all interactions with…