Guest Services Representative

Overview

Join Country Walkers and VBT Bicycling Vacations; an award winning, Vermont based, active travel company and be part of our high performing, international team. We offer deluxe, small-group bicycling and hiking tours worldwide at a variety of levels and paces. Positively impacting people's lives through active travel experiences is what we’re all about! We're adding a Guest Services professional to our team.

• Provide quality assistance to guests needing information regarding current reservations, including payments, air assistance, general information, problem solving
• Run call center reports for internal quality checks, including: cancelled reservations, deposit pending, waitlist status and corresponding fast tracks, share requestors
• Communicate with guests as needed about issues that arise, including: last minute tour changes and notifications, guest injury follow up, guest compensation, moves and changes
• Support all members of the guest service team, such as answering queue calls when necessary.

• 3-5 years of customer service experience, preferably in a call center environment.
• Travel industry experience a plus.
• College degree preferred.
• Strong time management and organization skills.
• A team player with the ability to manage up and across the organization.
• Exemplary verbal and written communication skills and recognition of the importance of top-notch customer service
• Exceptional technical skills; computer operations, systems navigation, data entry required