Service Writer

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Regular Full-Time Royalton, VT, US

10 days ago Requisition

Salary Range: $23.00 To $34.00 Hourly

At Hunter Truck, our people are the driving force behind our success. As one of the largest Peterbilt dealer groups in the country, we combine the resources and opportunities of a growing organization with a culture where people are empowered to make an impact. With twenty-eight locations across Pennsylvania, New Hampshire, New Jersey, New York, Vermont, and West Virginia, we offer the scale, support, and career opportunities to help you take your career to the next level.

Come build your career with a team that invests in you from day one.

Location: South Royalton, VT
Position Type: Full-Time
Schedule: Monday through Friday, 8:00AM - 5:00PM
Address: 402 Vermont Route 107, South Royalton, VT 05068
Pay:$23.00 - $34.00/hour - based on experience

The primary function of the Service Writer is to write up repair orders in a timely and efficient manner.

include the following. Other duties may be assigned.

• Greets service customers, sell needed work, write repair orders, and estimate costs of repairs, as required.
• Answer the telephone for the service department assisting customers with their inquiries.
• Listens to customer’s description of vehicle problem to determine possible solutions and work procedures.
• Advises the expected time the unit will be in the shop and immediately informs the customer of any delays incurred.
• Obtain authorization for any work above and beyond the original scope given to the customer, prior to beginning work on the vehicle.
• Open/Closes repair orders as needed to communicate the customer’s complaint to the technician.
• Provide verbal instruction to technicians, when applicable.
• Review all repairs performed, and be prepared to discuss with the customer, in detail, the work done.
• Schedule future appointments when requested provided the work will not overtax the available technician.
• Ensures a clear understanding of the customer’s financial responsibility to the repair order and what part of the total repair he will be expected to cover.
• Maintain satisfactory customer relations through expeditious, courteous, and fair handling of all service customer complaints.
• Administer warranty and policy adjustments in the best interest of the customer, dealership, and the OEM.
• Maintain a good working relationship of warranty offerings from all man manufacturers.
• Provide clear and concise information to assist the technician on the operation.
• Provide documented proof that the repair is warrantable by using all available tools needed to obtain the information (i.e. Web CatÒ, SirÒ, Cat Power NetÒ, etc.).
• Enter warranty repair order into the Warranty Management Database System (according to their policies) prior to sending to Warranty Central for processing.
• Edits the writing on the repair orders to short legible descriptions ensuring the customer understands what work was performed on his/her vehicle.
• Provides additional information for claims, when needed, to clarify what was done prior to sending to Warranty Central.
• Maintain a consistent Open Repair order balance established by management.
• Processes and reports the movement of all warranty parts as directed by Warranty Central. This includes the entry of parts returns information in the Warranty Management Database System.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Refer customers who have questions about the work performed, additional maintenance or repairs, etc. to the service advisor or other appropriate…