Field Service Engineer

Introduction to the job. The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and for the necessary transfer of know‑how to the customer. Local site Customer Support branches perform these tasks within their region.

The Field Service Engineer (FSE) executes regular and irregular maintenance activities with considerable independence and limited supervision. The FSE handles defined and regular problems/maintenance on a machine, either independently or through escalation.

• For our location in Burlington we are looking for an FSE who can support ASML DUV systems as well as ASML PAS
  5500 systems independently.
• Problem analysis and approach – gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on an initial approach to solve the problem and execute, consulting with others.
• Problem handovers and routing – hand over problem or problem aspects to others (second line support), document and package all data relevant for problem resolution.
• Repairs – use tools, replace parts, adjust settings to execute repairs and standard service actions independently.
• Procedures – arrange for all parts, tools, equipment and information before the customer machine time window and then execute the procedure.
• Training / advice – explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed.
• Process optimization – signal gaps and improvement opportunities and report them to the relevant stakeholders.
• Knowledge build‑up and transfer – maintain and broaden own knowledge, share best known methods within the work group.
• Coaching – provide appropriate support and assistance to less experienced engineers on first tasks.

• Bachelor’s degree in a relevant technical field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent.
• Minimum 4+ years experience in the semiconductor industry preferred.
• Minimum 4+ years Field Service Engineer work experience preferred.
• Minimum 4+ years experience using computer applications, including data analysis tools, word processing, spreadsheets and presentation software preferred.
• Specialized knowledge in pneumatics, hydraulics, electronics and semiconductor processes, and relevant software.
• Requires cross‑competencies knowledge.

• Work according to a strict set of procedures within the provided timelines.
• Knowledge of safety procedures.
• Observe and respond to people and situations and interact with others encountered in the course of work.
• Read and interpret data, information and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Complete assignments with attention to detail and high degree of accuracy.
• Perform effectively in a demanding environment with changing workloads and deadlines.
• Result‑driven – demonstrate ownership and accountability.
• Identify bottlenecks and drive improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Establish and maintain cooperative working relationships with manager, co‑workers and customer.

• Position will require travel up to 25 %.
• Position will require access to customer site locations.
• Typically, will work 12‑hour shifts.
• Ability to work flexible shifts including nights, weekends and holidays.
• Willingness to continue learning and growing in a professional environment is necessary.
• Work is conducted at a customer site and requires familiarization with customer rules and policies regarding work‑site behavior and safety.
• Position works under the direction of a Manager, Supervisor, or Sr. Engineer.

ASML is an Equal‑Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all…