Program Manager

Essential Duties and Responsibilities

• Support new business development
• Provide support to outside sales to assist with new business
• Collect information and support preparation of proposal for new business development
• Responsible for coordinating new program planning and launch preparations
• Establish working relationship and leadership with project team members
• Establish working relationships with customer service representatives
• Confirm or define scope of work
• Review customer-supplied program materials, draft program plan and pre-production schedule
• Ensure services performed meet any applicable regulatory requirements

• Communicate the confidential concerns and requirement of an NDA agreement and identify known or potential risks to the company, ensuring all information is controlled in accordance with contractual obligations.
• Identify resource requirements.
• Identify capital, equipment, and NRE requirements.
• Define raw material and purchased parts requirements.
• Ensure program information is reviewed and entered into the electronic document control system.
• Maintain financial tracking and cost management for each program.
• Follow the phase gate process for product realization.
• Ensure Process Flow Diagrams, FMEA and Control Plan are done as required.
• Schedule and lead program team meetings reviewing program plan and coordinate launch team activities.
• Ensure project activity trackers are kept current and published.
• Keep the project on schedule and eliminate any bottlenecks.
• Keep the project at or under budget.
• Responsible for all communication with customers on project status reporting.
• Confirm and manage all documentation to be complete and controlled in accordance with procedures (bill of materials, drawings, electronic files, specifications, purchase orders).
• Ensure customer purchase orders are received accurately, reviewed terms and conditions, invoiced and paid (including tooling, capital equipment, NRE/Design services).
• Ensure toolmaker and supplier accounts are managed, closed and paid in a timely manner.
• Ensure warranty is appropriate for product and components.
• Provide project status reports to management.
• Assume responsibility for management and growth of existing customer accounts.
• Maintain account relationships and achieve performance goals, profit and total customer satisfaction.
• Continuously monitor program activity to achieve margin targets and confirm price checks.
• Serve as primary customer contact for account management.
• Identify and pursue new business opportunities within accounts.
• Develop estimates and quotes for new sales opportunities within accounts.
• Manage sustaining program information (2D prints, 3D files, engineering change orders).
• Manage disposition of obsolete material and slow-moving inventory.
• Engage in continuous improvement, challenging functional departments to identify opportunities.
• Ensure contracts, supply agreements and confidentiality agreements are current.
• Coordinate schedule and execution of QBRs with customers.
• Travel domestically and occasionally internationally.

• Bachelor's degree (B.A. or B.S.) required, preferably in engineering.
• One to two years of related experience, or five years of related experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from various groups (managers, clients, customers, general public).
• Ability to work with mathematical concepts and fundamentals of geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to lead team members, prioritize and support requirements to meet deliverables.
• Solving practical problems and dealing with a variety of concrete variables.

Mid-Senior level

Full-time

Project Management and Information Technology

Plastics Manufacturing