Banker, Banking & Finance

Description

Starting Salary: $24.50 / hour and up.

Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you’re a “people person” who enjoys building positive relationships with customers, then this is the job for you!

Using your strong communication and problem‑solving skills, along with a broad range of financial knowledge, you’ll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.

You’ll get to know customers’ personal financial goals and recommend tailored solutions to help achieve them — such as planning for the future, buying a home or opening a new credit card. You’ll introduce customers to digital and mobile‑first ways to handle banking transactions using our app or ATMs. You’ll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs.

You’ll make outbound calls to acquire new customers and schedule financial check‑up appointments, following all financial policies and procedures, including proper cash handling and state and local laws and regulations.

• Meaningful work & relationships – You’ll help customers with important financial decisions that impact their lives and have colleagues and leadership listen to your ideas and feedback.
• Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, with donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
• Career opportunities, reward, and upskilling – Promotions and advancement through training, coaching, career planning and development resources.
• Exceptional benefits – Comprehensive health care coverage (medical, dental, vision), 401(k) with corporate match, tuition assistance, mental health and wellbeing programs, and more.

• High School degree or GED required.
• 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals.
• Ability to effectively ask questions and identify needs to improve the customer relationship.
• Proven success with building relationships and recommending products and services through in‑person and phone interactions.
• Demonstrated skills in using digital technology to support the delivery of business goals.
• Aptitude to problem‑solve and provide solutions to customer issues.
• Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration.
• Self‑motivated, confident and able to multitask effectively.
• Ability to work branch hours, which can include weekends and evenings.
• Meet and comply with all requirements set forth in the SAFE Act, including pre‑employment screening checks and obtaining a unique identifier from the NMLS.
• Qualified candidates must complete a video interview assessment after applying, to be completed within 7 days of receiving the link.

• 1 year cash handling experience.

• Hours per Week: 40
• Work Schedule:
  
  Varies with branch needs and may include weekends and evenings.

The salary range for this position is $24.50‑$26.47 per hour. Actual pay is based on various factors including work location and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Citizens’ paid time off policy exceeds the mandatory paid sick or paid time‑away policy of every local and state jurisdiction in the United States.

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of…