Teller, Finance & Banking

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

A Teller creates and delivers a positive customer experience while conducting financial transactions. This position requires a positive attitude, a team player mindset, and the ability to actively listen for customer financial needs in order to refer them to the appropriate bank product or bank representative. A Teller must adapt well to a changing workplace environment, handle customer service concerns, maintain the security of customer information, prioritize items of significance, and be responsible for the assigned cash drawer.

Essential Responsibilities:

• Provide quality customer service and a positive banking experience by handling financial transactions (e.g., cashing checks, deposits, withdrawals) with a professional attitude
• Actively listen for potential sales opportunities to promote specific bank products and services, and refer customers accordingly
• Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines
• Understand direction and adhere to established policies and procedures
• Other related duties as assigned or directed
• Maintain proficient knowledge of, and demonstrate ongoing compliance with, all laws and regulations applicable to this position; ensure adherence to policies, procedures, and internal controls; meet all training requirements in a timely manner
• May be called upon to travel to other branches to provide support and ensure proper staffing levels

Education, Training and Requirements:

• High School Diploma or GED Required
• All applicants must be 18 years of age or older
• Travel to surrounding branches as needed

Skills:

• Basic math and computer skills
• Documentation skills with attention to detail
• Professional and friendly interpersonal and communication skills
• Clear thinking and ability to stay focused
• Ability to demonstrate the Company’s core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility

Experience:

• Prior customer service skills preferred

Hours: 30 hours per week

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to salary, benefits include: 11 paid holidays, paid vacation, medical, vision & dental insurance, 401K with generous match, pension, tuition reimbursement, banking discounts, and other benefits.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. Duties may require standing, walking, or sitting; using hands and fingers; reaching with hands or arms; speaking and hearing. May occasionally lift and/or move up to 25 pounds.

Specific vision abilities required include close vision and the ability to focus.

EEO Statement: The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law. The Company will make reasonable accommodations for qualified individuals with a disability.

If you have a physical or mental impairment and would like to request an accommodation in the application process, please contact the Human Resources Department.