Access Specialist

Northeastern Vermont Regional Hospital is seeking an Access Specialist to join our team. Join our compassionate healthcare team as an Access Specialist, where you'll be the welcoming face of our hospital, ensuring seamless patient experiences. As an Access Specialist, you'll play a vital role in connecting patients with the care they need. This dynamic position encompasses multiple critical functions that directly impact patient satisfaction and hospital operations.

The Access Specialist's responsibilities include those of the switchboard, reception (including greeter duties), inpatient admission, outpatient registration, emergency department registration, and specimen registration.

• Patient Registration & Admissions - Handle comprehensive patient registration
• Insurance & Financial Processing - Verify insurance coverage, obtain prior authorizations, collect copays, and secure all required legal and financial signatures
• Front Desk Operations - Serve as primary greeter for patients and visitors; operate the telephone console and respond to emergency codes and alarms
• Data Management - Establish medical record numbers, maintain accurate patient demographics, and ensure compliance with regulatory requirements, including Medicare questionnaires
• Patient Support - Provide compassionate assistance to patients and families during the admission process; coordinate with chaplain and social services when needed
• Quality Assurance - Maintain detailed logs of all patient activity, and ensure accurate documentation in compliance with hospital policies

• High School Diploma or equivalent
• Ability to work independently with minimal supervision
• Strong multitasking skills and ability to manage competing priorities
• Excellent problem‑solving abilities with strong follow‑up skills
• NAHAM (National Association of Healthcare Access Management) certification preferred

Northeastern Vermont Regional Hospital is located in St. Johnsbury, Vermont, in the Northeast Kingdom. We are a community, not‑for‑profit, acute care, critical access hospital. NVRH is one of two Vermont hospitals designated Baby Friendly™ by the World Health Organization. The organization offers primary and preventive care, as well as surgical and specialty services, inpatient and outpatient care, and 24‑hour, physician‑staffed emergency services.

Aligned with community partners, NVRH values and invests in efforts to address social conditions, creating well‑nourished, well‑housed, physically healthy, mentally healthy, and financially secure communities. NVRH serves the health needs of over 33,000 people in Caledonia and southern Essex Counties in Vermont, employing more than 700 dedicated staff.

The Access Department operates 24/7. Shifts may include nights/weekends, and holidays.