Medical Office Coordinator Per Diem

Join to apply for the Medical Office Coordinator Per Diem role at North Star Health
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North Star Health is a federally qualified health center located in Southern Vermont and New Hampshire. We are centrally located between larger cities like Boston, NYC, and Montreal, Quebec. We are hiring enthusiastic, dependable team players with a desire for a rewarding career in the medical field. We value our employees, offer competitive salary and benefits, and understand the importance of work‑life balance.

The Medical Office Coordinator will greet and attend to patients in person and over the phone, ensuring a positive patient experience. Performs all aspects of patient registration, scheduling, document administration and reception while keeping to North Star's customer service standards. Works in collaboration with team members to deliver high quality care and contribute to a positive work culture.

• Perform all front‑end administrative duties to best meet the needs of our patients in a timely, efficient, competent manner.
• Promptly manage telephone calls professionally, including voicemail, patient portal and answering service messages.
• Schedule patient appointments, following office protocols to ensure appropriate access for patients and maintain the flow in the office.
• Triage phone calls for immediacy of problem and route messages to nurse or practitioner as appropriate. Take complete messages with appropriate details according to the Telephone Triage During Business Hours Policy.
• Perform department inbox management function in an organized, systematic manner. This function is completed promptly following established guidelines.
• Manage appointment functions such as appointment ticklers, appointment reminders, portal scheduling, eligibility, phone list, wait list, and patient reminder calls.
• Handle all PHI requests according to North Star Health policy.
• Greet patients in a professional, polite, prompt, helpful, friendly, positive, and welcoming manner. Represent North Star Health in a positive, helpful manner.
• Maintain professional composure when met with difficult situations; avoid personalization and attempt to de‑escalate. Seek or help when appropriate. Exhibit ability to work under pressure and communicate information accurately.
• Demonstrate flexibility in work schedule and location based on the needs of the organization.
• Show competency in all areas of registration and appointment workflows, including scanning insurance cards, driver’s license or other identification, obtaining photos, and updating patients’ information with each visit (i.e., name, phone numbers, addresses, emergency contact, guarantor information, all current insurance information with the mailing address, phone number, eligibility, and all necessary FQHC required content). Collect co‑pays and other patient due balances.
  
  Maintain reconciliation of payments.
• Perform all other duties as assigned.
• Adhere to policies and procedures during all activities.

High School diploma or equivalent.

Prefer experience in a customer service or healthcare-related role; working knowledge of medical terminology and HIPAA regulations.

• Innovative thinker with strong conceptual and problem‑solving skills.
• Meticulous attention to detail with the ability to multi‑task.
• Strong organizational, administrative, and time‑management skills.
• Ability to work under pressure and react effectively to emergency situations.
• Ability to work collaboratively with all team members.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and technology skills. Passionate about healthcare excellence.