Guest Services Agent

Guest Services Agent

Pyramid Global Hospitality welcomes applicants for the Guest Services Agent role at its property The Equinox in Vermont. We value employees and create a supportive, inclusive environment that promotes diversity, growth, and wellbeing. Our People‑First culture is reflected in employee development, benefits, and relationships.

Escape to The Equinox and experience the best of all seasons. From exhilarating outdoor adventures to serene moments of relaxation, the resort offers activities for every time of year. Discover summer joys, winter beauty, and four‑season fun in a world of shared experiences.

We are looking for highly motivated individuals who can create a memorable first impression for guests as they arrive and throughout their stay. If you enjoy engaging with people worldwide and striving to "WOW" them, this is a tremendous opportunity to grow a hospitality career at a world‑class property.

• Help guests discover their "Wanderlust" experience
• Provide exceptional customer service by being engaged and showing genuine interest
• Interact with all guests, welcoming each one to our hotel
• If guests arrive by vehicle, open their door as you greet them
• Escort and orient guests to the front desk for check‑in
• Park and retrieve guests’ vehicles as requested
• Upon check‑in, escort guests and their luggage to their rooms, explaining our amenities and fun facts
• Collaborate with other attendants to ensure a personalized experience and "dive" into opening doors for all guests
• Assist lobby attendant in keeping the entrance area clean and organized
• Be the difference with all guests and employees, going beyond the norm

• At least one year in a customer service role with high guest interaction
• Valid driver’s license with no major infractions for six months
• Hospitality industry experience is a plus
• Problem‑solving skills when issues arise
• Team‑work mindset is a must
• Pleasant and helpful personality
• Ability to work full shifts standing and moving between the valet lot and various hotel areas
• Strong desire to make a positive impact on others
• Outgoing and engaging demeanor
• Excellent verbal communication skills
• Ability to work in a fast‑paced setting
• Capacity to stand throughout the shift
• Availability for various shifts, including weekends and holidays

$19.00 per hour

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a variety of factors unique to each candidate, including skill set, years of experience, certifications, and location. This may differ in other locations due to cost of labor considerations.