Guest Services Associate

Company Description The White House Inn operates as a hospitality business. The inn is focused on providing comfortable accommodations and welcoming experiences for guests. Team members work in a setting that values professional service, attention to detail, and a friendly atmosphere. The organization offers opportunities to interact with a diverse range of guests while maintaining high standards of service and cleanliness.

Employees are encouraged to contribute to a positive guest experience and a cooperative work environment.

Role Description The Guest Services Associate is a part time to full-time position, on-site role located in Wilmington, VT. This position is responsible for greeting guests, handling check-in and check-out processes, and responding to inquiries in person, by phone, and via email. The Guest Services Associate manages reservations, updates booking information, and coordinates with housekeeping and maintenance to ensure rooms are ready and issues are resolved promptly.

Daily tasks include processing payments, providing information about hotel amenities and local attractions, and addressing guest concerns in a professional and timely manner, putting out and maintaining the continental breakfast. The role also involves maintaining a tidy front desk area, following standard operating procedures, and supporting other team members to deliver consistent, high-quality guest experiences.

Qualifications

• Strong Guest Services and Guest Service skills, with a focus on creating welcoming, positive experiences.
• Demonstrated Customer Service abilities, including handling inquiries, complaints, and special requests professionally.
• Experience managing Reservations, updating booking systems, and coordinating room availability.
• Clear and professional Communication skills, both verbal and written, with the ability to interact effectively with guests and colleagues.
• Prior experience in hospitality, hotel front desk, or related service roles is preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Strong organizational skills, attention to detail, and accuracy in handling cash and card transactions.
• Basic computer proficiency and comfort using reservation or property management systems.
• Reliability, integrity, and a collaborative approach to working within a team environment.