Velocity Specialist

Job Description

The Velocity Specialist will lead and assist clients in the implementation of software or solutions while providing implementation support by contributing to activities such as evaluating client needs, developing configurations that support business processes, executing on delivery of implementation plans, and testing and troubleshooting of final configurations.

• Configure Next Gen products based on requirements documentation and discussions.
• Assist project managers and the sales team by estimating efforts and assessing the feasibility of customer requirements.
• Provide feedback on customer-facing documents regarding their technical accuracy.
• Continuously learn about Next Gen products, i.e. new product features, restrictions and limitations, best practices.
• Meticulously document new ideas, lessons learned and customer-specific knowledge in our internal knowledge base.
• Support existing Next Gen implementations and work on customer's support tickets through our technical support system.
• Serve as an expert for all questions around Next Gen products.
• Communicate implementation progress and project status internally.
• Perform other duties that support the overall objective of the position.
• 75% travel.

• Bachelor's Degree or currently working towards relevant degree
• Or, any combination of education and experience which would provide the required qualifications for the position.

• 1-2 years in a software implementation
• Relevant work experience, internship or co-op experience

• Knowledge of:
  Software knowledge with the ability to learn new software quickly with intuitive knowledge about how product features work.
• Skill in:
  Fast and high precision use of a mouse and keyboard. Strategic troubleshooting and thinking skills, effective skill working as a team player, strong communication skills (verbal, written).
• Ability to:
  Ability to create and validate configurations to test prior to deployment.

The company has reviewed this job description to include essential functions and basic duties. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions requirements may be assigned by supervisors as deemed appropriate.

This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

Next Gen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.