IT Deployment Specialist II

IT Deployment Specialist II

Department: Deployment

Employment Type: Full Time

Location: Williston, Vermont

Please note that this role requires candidates to be based in or near the Williston, Vermont area.

At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.

We're a team of doers, builders, and tech whisperers who live by 4 core values:
Go Beyond |
Own It |
Be Curious |
Serve as One
.

We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.

You will act as a mid-level escalation point within the Deployment Services team, providing advanced technical support and guidance to Deployment Specialist I and the Service Desk. You will ensure high-quality deployments by performing complex workstation and network hardware configurations, processing warranty claims, and mentoring junior staff. You will understand and follow the VC3 Way, a set of standards and processes that ensure a predictable result for the customer.

• Provide a timely response and guidance to client workstation requests
• Perform imaging and deployment of client machines via VC3 imaging guidelines and following client process
• Perform OS upgrades and Service Pack installs, ensuring that applications are properly licensed, and warranties are applied
• Work with 3rd party vendors as necessary to resolve application or hardware issues
• Identify recurring issues and initiate problem tickets for them
• Perform proactive maintenance tasks on workstations as necessary
• Work with end users to identify and resolve issues with hardware or software and add additional hardware to new deployments as needed (RAM, SSD, etc.).
• Submit and manage warranty RMAs
• Perform User Profile Setups on new system setups
• Answer the loading bay door, receive and sign for personal packages as well as packages for other businesses in the building and place in the appropriate areas on receiving shelf – as needed based on location
• Follow Loaner Pool Process and deploy items as requested including follow-up on outstanding Loaner Pool Hardware
• Perform Advanced Warranty repairs on Lenovo products including FRU and CRU parts based on need
• Coordinate remote hardware warranty repairs with Lenovo Techs and clients
• Evaluate, diagnose, and determine appropriate and necessary repairs on hardware
• Work with members of Client Strategy on client requests and improvements regarding deployment including updating Deployment Checklists
• Perform physical configuration for projects as needed (Server Builds/BDRs, Firewalls, etc.)
• Additional duties as assigned

• 3-5 years in IT related experience
• Post‑secondary education related to IT
• Advanced experience with Windows 10/11 operating systems and all versions of Microsoft Office
• Network understanding including DHCP, DNS
• Experience working with Active Directory
• Experience with WDS, MDT, managing MS licensing would be an asset
• Good problem solving and decision‑making skills; ability to understand and analyze complex issues
• Go Beyond – you take that extra step to create moments that are unexpected but appreciated.
• Own It – You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.
• Be Curious – You challenge the status quo and aim for continuous improvement and constant learning.
• Serve as One – You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.

• Flexibility – We’re remote‑first, but not remote‑only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company‑paid time off to help you thrive in work and in life.
• Well‑being & Support – Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well‑being, from mental health and leave…