Social Media Specialist

Why consider this job opportunity:

• $39.79 per hour salary
• Competitive benefits: medical, dental, vision insurance
• 401k match and 4 weeks PTO
• Doggy benefits: $1,000 toward adopting your first dog
• Regular team activities in person and virtually
• Remote work available from approved states

• Create Voice of Customer reports using social listening data to assess user sentiment and potential risks
• Moderate Rover‑owned social media communities and manage customer escalations
• Analyze and synthesize risk for complex or high‑visibility issues in real time
• Collaborate with teammates and leadership to suggest policy improvements and workflow enhancements
• Educate users on maintaining safety and security within the Rover community

• Experience managing social media channels for a brand with over 100,000 combined followers
• Bachelor’s Degree in communication, public relations, or equivalent experience
• 3+ years in a customer‑facing role managing escalated customer interactions
• 2+ years of customer‑facing interactions involving social media or public communications
• Strong verbal and written English communication skills

• Experience using Rover as an owner or sitter
• Familiarity with CRM tools and/or Zen Desk
• Experience working on social media‑focused projects or campaigns
• Experience providing phone, email, and/or chat support

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.