Senior Executive - IT Operations

About Certinal

Certinal is an enterprise eSignature platform under Zycus, competing with Docu Sign and Adobe Sign. We serve Fortune 500 customers across healthcare, automotive, financial services, and procurement sectors including Apollo Hospitals, Bumrungrad International Hospital, and Magna International. Our platform handles complex enterprise integrations with SSO, APIs, EMR/HIS systems, CRMs and ERP platforms. We maintain an 81 NPS score and are known for superior technical capabilities, flexible pricing, and exceptional customer support.

We are looking for a Senior Executive – IT Operations who can support and manage a hybrid environment spanning both macOS and Windows endpoints. You will own day‑to‑day end‑user support, device lifecycle management, collaboration tooling, and automation initiatives—ensuring secure, reliable, and delightful IT services for a global workforce.

• Provide support for macOS and Windows devices, troubleshooting complex OS, application, and performance issues.
• Support productivity suites and collaboration tools across Google Workspace platforms such as Gmail, Drive, Calendar, Meet, etc.
• Manage endpoint provisioning and deployments: onboarding/offboarding, device refresh cycles, migrations, and decommissioning aligned to IT asset policies.
• Administer device management and security baselines using MDM/endpoint tools (e.g., Intune) for both Windows and macOS; ensure compliance posture.
• Own Apple fleet workflows:
  Apple Business Manager (ABM) device assignment and zero‑touch provisioning (Automated Device Enrollment).
• Implement patching, antivirus/EDR updates, disk encryption, firewall settings, and secure web/VPN client configurations.
• Troubleshoot identity and access issues across SaaS apps: SSO, MFA, Conditional Access, certificates, and access provisioning.
• Automate repetitive operational tasks using scripting (bash/zsh, Power Shell, Python), and improve self‑service and first‑contact resolution.
• Install, configure, and troubleshoot IT peripherals (docks, monitors, printers, scanners, webcams, headsets) and conference room equipment.
• Provide remote support for overseas users through approved tools (screen sharing, remote assistance).
• Maintain clear documentation, SOPs, and knowledge articles; record RCA notes and follow SLAs in the ITSM tool.
• Coordinate with Info Sec, HR, and business stakeholders to continuously improve IT processes and user experience; manage vendor interactions when required.

• Opportunity to work with a fast‑growing subsidiary, backed by Zycus, a global enterprise software powerhouse.
• Competitive compensation.
• Collaborative and innovative work culture that fosters growth, ownership, and continuous learning.
• Comprehensive benefits package and professional development opportunities.
• High‑impact environment where your automation and process improvements directly improve employee productivity.