Regional IT Director, East Region

Year Round

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

• Free Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
• Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more
• 401(k) plan with generous company match
• Paid parental leave of up to 6 weeks for eligible employees
• Commuter benefits (Denver employees only)
• Hybrid workplace policy encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver's RiNo Art District neighborhood (for eligible employees).

For information on Alterra Mountain Company's Social Responsibility work, please see our webpage at  Among other resources, Alterra has a slate of Employee Resource Groups to support our workforce.

As part of a small number of IT Directors accountable for all resort technology across Alterra Mountain Company, this Regional IT Director provides direct technical and managerial leadership for the IT teams at every destination within an assigned region.

Reporting to the Vice President, IT Resort Operations, this role owns the performance, cost, and reliability of the technology that keeps our resorts running, and serves as the senior IT partner to each resort's President and COO. This role is responsible for translating business strategy into technology outcomes while representing resort needs within Alterra's enterprise IT organization and to Alterra's Shared Services organization.

Operating across multiple sites, the Director sets direction across the four pillars of resort technology: IT Operations, Infrastructure, System Administration, and Business Application Management. This role directly leads a distributed regional team of on-site technicians and specialists together with regionalized systems and network administrators. The Director is accountable for regional operating and capital budgets and for the successful integration of newly acquired resorts.

Success is measured in stability, resiliency, operational efficiency, and business partnership at scale.

Location:

This Regional IT Director will oversee our East Region and can be based at either Stratton Mountain Resort or Sugarbush Resort in Vermont.

• Set the technology vision and multi-year roadmap for the region and chair resort IT Steering Committees to align technology investment with each resort's business strategy.
• Serve as the senior technology advisor to resort Presidents and COOs, identifying opportunities for business-process improvement, operational efficiency, and productivity.
• Represent the region in OneIT executive strategy, shaping enterprise standards and common platforms while advocating for resort needs.
• Lead enterprise initiatives across the region, directing regional teams to deliver consistent, high-quality outcomes at every resort.

• Own operational performance across the region - system and network uptime, mean time to remediate, and project delivery - holding teams to common SLAs and service standards grounded in ITIL best practices.
• Drive operational efficiency and improve cost-to-serve, measured by year-over-year labor against work volumes (tickets, servers, and infrastructure).
• Direct escalation management for significant regional incidents, ensuring clear communication to business stakeholders and enterprise teams.
• Oversee the four pillars of resort technology delivery: IT Operations (desktop, Point-of-Sale, guest-experience technology, and networking/server support);
  Infrastructure;
  System Administration; and Business Application Management - product setup,…