Customer Operations Analyst

• Pay or shift range: $64,000 USD to $72,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Full-Time
• Requisition #: SALES
  002518

How would we describe a career with Agri-Mark/McCadam/Cabot Creamery? More than 100 years of:
Farmers, Family, Mission, Purpose, Sustainability, Respect, Integrity, Work Ethic, Teamwork, Pride in Award Winning Products, and Agriculture.

Cabot Creamery has held B Corp certification since 2012, and became the world’s first dairy co-op to do so. This certification demonstrates our commitment to transforming the global economy to benefit all people, communities, and the planet.

This position requires three in-person days per week in office – Tuesdays through Thursdays.

Salary range: $64-72k

The Customer Operations Analyst supports Agri-Mark's commodity and ingredient businesses through the management of inventory, customer operations, pricing, and supply chain activities. This role leverages data-driven insights to optimize inventory utilization, product allocation, pricing accuracy, and customer fulfillment while serving as a key liaison between customers, sales, supply chain, operations, quality, finance, and transportation. The position plays a critical role in aligning customer demand with inventory availability

• Analyze inventory, demand, and production plans to optimize product allocation and customer fulfillment.
• Develop reports, dashboards, forecasts, and KPIs to support business performance and decision-making.
• Manage customer orders across ERP, EDI, eCommerce, and customer-specific systems.
• Monitor inventory aging, storage utilization, and customer commitments to maximize inventory performance.
• Partner with customers and cross-functional teams to align inventory availability with business needs.
• Resolve order, inventory, and service issues while maintaining high customer satisfaction.
• Support inventory reconciliations, audits, storage billing, and contract compliance activities.
• Drive process improvements that enhance reporting, efficiency, scalability, and operational performance.
• Lead and facilitate monthly business reviews with strategic businesses partners
• Maintain customer pricing programs, contracts, and related system data.
• Ensure pricing accuracy across orders, invoices, and customer agreements.
• Investigate and resolve pricing discrepancies, deductions, and billing issues.
• Support administration of contract, market-based, and formula pricing models.

• Coordinate order fulfillment with customers, warehouses, carriers, and internal teams.
• Manage shipment scheduling, inventory deployment, and warehouse routing activities.
• Coordinate domestic and international shipments, including required documentation.
• Communicate inventory availability, shipment status, and logistics requirements
• Resolve logistics issues and implement corrective actions to ensure service continuity.
• Support efficient product movement through transportation and distribution optimization.

• Bachelor's degree in Business, Supply Chain, Operations, Analytics, Finance, or a related field; equivalent experience may be considered.
• Experience in supply chain, inventory management, pricing administration, customer operations, logistics coordination, business analytics, or related functions preferred.

• Strong analytical, problem-solving, and decision-making skills.
• Advanced Microsoft Excel proficiency;
  Power BI experience preferred.
• Experience with ERP, EDI, reporting, and business…